We have a fantastic opportunity for a Call Centre Team Leader to join our team based in Ipswich.
This role is full time (40 hours per week) on a variable rota, working 5 days across Monday-Sunday.

ABOUT US

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all

Leading the Suffolk Dispatch Team and planning team the Team Leader will provide leadership and accountability for the efficient planning, booking and dispatch service for non-emergency patient transport (NEPTS).
The post holder will be support to the CCO Ops Manager with the coordination and management of the end-to-end patient transport pathway. This will include the line management of the dispatch and planning team, an excellent understanding of the NEPTS contract and excellent communication skills both internally and with external stakeholders.