COMPANY DESCRIPTION

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we’re so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking.

RESPONSIBILITIES AND DUTIES

To be primarily responsible for the scheduling and monitoring of all Service Delivery jobs for the London Based Engineers using ServiceM8 and associated toolsets.
To ensure the schedule is produced to optimise resource deployment and maximise operational performance.
To communicate effectively to Team Members within the Service Delivery Team, Account Managers, Sales Leads and Sales Support.
To ensure Operational SLA and KPI targets are achieved.
To be reactive to offline sites ensuring these jobs are prioritised as per schedule.
To be a central point of contact for Field Based Engineers to re-prioritise jobs accordingly.

OTHER INFORMATION ABOUT THE ROLE

Salary: £27,500 per annum
Hours: 40 per week; Monday - Friday 9am - 5.30pm
Location: Lancing with hybrid flexibilities after probation period
There is free onsite parking. The office dress code is smart casual
Our selection process is as follows: Application - Competency Based Interview with Manager - 2nd interview with Senior Manager
You must be able to legally live and work in the UK without sponsorship
The postholder may be required to travel to external meetings on occasion by the most effective means available