WHO WE ARE:

Cardo Group is a social housing property maintenance company.
Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry.
We are currently looking for a Planning & Logistics Team Leader to join our team in Wokingham. You will be responsible for managing a team of Planners/Customer Service Advisors within the Customer Service team.

KEY SKILLS & EXPERIENCE:

• Proven experience in a planning, scheduling, or coordination role in a housing, construction, or maintenance environment.
• Experience supervising or leading a team.
• Excellent organizational and communication skills.
• Strong IT literacy and experience with scheduling software and housing management systems.
• Ability to work under pressure, meet deadlines, and adapt to changing priorities.
• Commitment to customer service and continuous improvement

JOB PURPOSE

To lead and manage the Planning Team, ensuring the efficient scheduling of repairs, maintenance, and other property-related appointments across the housing stock.

ACCOUNTABILITIES/RESPONSIBILITIES:

• Overall responsibility for the Planners/CSA’s.
• Oversee the day-to-day scheduling of operatives and contractors for responsive repairs, voids, and planned works to meet KPIs and service standards
• Manage Call Centre mailboxes , ensuring mailboxes are kept clear and correct actions take place
• Support Customer Solutions Advisors with escalations and repair enquiries
• Weekly rota and ensuring cover for all shifts
• Escalation of required calls
• Maintain professional relations with the client teams