Planning Services Manager at Leigh and Co.

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

75000.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Onboarding, Contract Management, Training Development, Process Improvement, Standard Operating Procedures, Operational Excellence, Systems Thinking, Communication, Accountability, CRM Systems, Project Management Tools, Documentation

Industry

Events Services

Description

Position Overview We are seeking a highly organized and systems-driven Planning Services Manager to oversee planner onboarding, contract management, and ongoing training development. This role is responsible for ensuring planners are fully equipped, supported, and aligned with company standards from day one. The Planning Services Manager will manage contract distribution and execution, serve as a key internal resource for planner questions, and build scalable training systems that elevate consistency, efficiency, and service quality across the planning team. The ideal candidate is process-oriented, detail-driven, and passionate about operational excellence within a client-focused environment. Key ResponsibilitiesPlanner Onboarding & Support Lead onboarding process for new planners from offer acceptance through full integration Ensure new team members are trained on systems, processes, brand standards, and client experience expectations Serve as the primary point of contact for planner questions and internal guidance Provide ongoing support to planners to ensure alignment with company standards Contracts & Documentation Management Prepare, send, and manage planner and service contracts Track contract execution and ensure all documentation is completed accurately and on time Maintain organized digital contract records and compliance systems Coordinate with leadership on contract updates or revisions as needed Training & Process Development Develop and document internal training procedures and standard operating procedures (SOPs) Create scalable systems to improve planning efficiency and consistency Identify process gaps and implement solutions Maintain updated training materials and internal resources Support leadership in refining planning workflows and service delivery standards What We’re Looking For A systems-minded leader who thrives on organization and clarity A proactive problem-solver who anticipates team needs A strong communicator who supports planners with professionalism and confidence Someone who values structure, accountability, and continuous improvement A team-oriented professional who ensures consistency across all planning services Qualifications 3+ years of experience in operations, team management, or planning services Strong experience with contract management and documentation processes Demonstrated ability to build and implement systems and procedures Exceptional organizational and communication skills Detail-oriented with strong follow-through Experience working in a remote team environment preferred Proficiency with CRM systems, project management tools, and digital documentation platforms Compensation & Benefits $75,000 base salary Bonus potential based on performance and operational benchmarks 401(k) with 4% company match Health insurance stipend Remote work environment Paid Time Off (PTO) Opportunity for growth within a structured and collaborative team

Responsibilities

This role manages the entire planner lifecycle, including onboarding, ongoing support, and contract administration to ensure alignment with company standards. The manager is also responsible for developing scalable training systems and standard operating procedures to enhance efficiency and service quality.