Planning Sr. Analyst at Vodafone United States

Giza, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Analysis, Reporting, Budgeting, Data Analysis, Communication, Excel, PowerPoint, Access, Relational Databases, Decision Support Systems, Business Object, Cost Reduction, Stakeholder Management, Operational Planning, Forecasting, Presentation Skills

Industry

Telecommunications

Description

Planning & Forecasting Provide reports, assumptions and support to create financial plans of customer Care short- & long-term operation planning, annual and quarterly required (headcount, seating) Provides all financial and HC analysis requested by the customer care operational management. Report on debt collection performance & bad debt performance against budget. Build and maintain models for controlling and measuring customer care expenditures against agreed on targets. Analyze the actual results against budgets and forecasts and long-range plans. Perform budget review activities, update HC assumptions, operational requirements and trends and commit to budget cycles timelines. Identify key risks and opportunities that may raise during the forecasted period. Customer Care Annual & Quarterly Operating Budget Forecast Highlight risks in meeting customer care operational expenses targets through spotting areas of overspending or challenging performance Support producing financial analysis by reporting, updating and validating actual trends. Monthly governance for all CARE line items in terms of OpEx cost, Direct cost, CAPEX and HC commitment in line with the targeted FY plan. Provide analysis to support understanding customer care financial performance against targets/budget. Responsible for proposing cost reduction opportunities with proper recommendations. Service Support Assess all new service models across CARE while discussing the launch with all stakeholders. Focal point between customer care and Vodacom & VF group requirements by interacting& discussing all needed figures and deliveries. Develop headcount and seating plans for existing and new accounts. Design and govern manage service invoicing and ensure to align all stakeholders with the results. Decision making for managed service discussion and way forward. Business Cases Supports the preparation of business cases by engaging with relevant stakeholders. Responsible for having all needed insights before circulating the business case to customer care director to sign it. Communication Partner with staff (e.g., Tribe, Training, HR, Finance, technology, BI Reporting) within and across sites to identify business opportunities based on analysis of reports. Maintain excellent communication with all stakeholders, managing their expectations and ensuring delivery on agreed time plans Analyze, develop action plan, and resolve service delivery and/or service level issues Key Accountabilities: University degree in commerce, Business Administration, or Accounting is Preferred. 2-4 years of experience in reporting, statistics or financial analysis. Proven record of work experience in similar field / industry Worked for many areas in customer care and have background on most of their roles. Excellent command of computer use (Excel, PowerPoint, Access). Solid knowledge of relational databases, decision support system and different types of reporting tools (Business Object). Excellent presentation & communication skills both in Arabic and English. Ability to manage and coordinate multiple activities under tight timeframes, while maintaining professional standards. Objective focused. Drive towards continuous development and improvement. Highly motivated self-starter who can drive changes. Ability to work under high pressure & with minimal supervision.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Planning Sr. Analyst is responsible for providing financial plans and analysis for customer care operations, including budget reviews and performance reporting. They will also identify risks and opportunities, support business case preparations, and ensure effective communication with stakeholders.