We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond!
We are currently recruiting for a Planning Team Leader to join our team, delivering exceptional customer service and innovative operational solutions based in Bradford, Yorkshire. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.

Skills, behaviours and qualifications

• Experienced Planning Team Leader, preferably in the Utilities Industry
• Attention to Detail
• Experience of working within a fast-paced environment would be an advantage.
• Ability to make decisions in a time pressured environment.
• Competent skills in Microsoft Office, particularly Excel.
• Strong communication skills
• Leadership skills with the ability to motivate and inspire.
• Customer focused with the desire to provide a fantastic customer experience.
• Strong understanding of reactive wastewater network maintenance, including repair and survey processes would be an advantage.
• Excellent organisational and prioritisation skills, with the ability to manage multiple workstreams.
• Strong stakeholder engagement and communication skills, with the ability to liaise effectively between different teams.
• Ability to analyse and validate operational data to ensure accurate scheduling.
• Experience managing works requiring customer access and traffic management considerations would be an advantage.
• Familiarity with scheduling software and operational planning tools used within water industry contracts would be an advantage

ABOUT THE ROLE:

We are currently recruiting for a Planner to join our team, delivering exceptional customer service and innovative operational solutions based in Bradford, Yorkshire. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.

KEY RESPONSIBILITIES

Working with the Planning Manager and leading a team of planners, you will be:

• Completing set productivity targets for planners
• Planning a full schedule of works in line with the set targets i.e. commercial, planning ahead by 7 days.
• Keeping track of Ops non-completions throughout the day and planning top-up work to meet the completion targets.
• Working closely with stores/supervisors in order to plan and complete jobs.
• Answering and resolving customer enquiries and demonstrating ownership of the problem
• Answering incoming calls from Customer and Yorkshire Water in line with the contract SLA’s
• Building effective working relationships with the field operations.
• With a ‘Right First Time’ approach, motivate the team to plan preventive, planned and re-active maintenance within contractual SLAs, whilst optimising travel routes and field productivity
• Working closely with the key Operational stakeholders to identify and rectify issues whilst improving the effectiveness of the operations department.
• Maintaining high standards within Health, Safety & Environment, Housekeeping, Performance, Waste, Communication and Continuous Improvement.
• Lead the team to manage and coordinate the promoted workload according to defined priorities, estimating resource and duration requirements in line with agreed metrics.
• Engage with external and internal customers in scheduled meetings.
• Conduct regular 1-2-1s with team members and take responsibility for the coaching and development of the Planning Team
• Track and monitor performance against KPIs with a clear plan for opportunities to improve.
• Work with teams to enhance data quality in work promotion and scheduling to drive continuous improvement.
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Ensure that all the client and operational requirements are met in a professional and efficient manner. This may include keeping the client and management team to be informed of any ongoing incidents or events.
• You will ensure the highest level of customer service is achieved, to both external and internal customers, providing excellent customer satisfaction.
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.

Skills, behaviours and qualifications

• Experienced Planning Team Leader, preferably in the Utilities Industry
• Attention to Detail
• Experience of working within a fast-paced environment would be an advantage.
• Ability to make decisions in a time pressured environment.
• Competent skills in Microsoft Office, particularly Excel.
• Strong communication skills
• Leadership skills with the ability to motivate and inspire.
• Customer focused with the desire to provide a fantastic customer experience.
• Strong understanding of reactive wastewater network maintenance, including repair and survey processes would be an advantage.
• Excellent organisational and prioritisation skills, with the ability to manage multiple workstreams.
• Strong stakeholder engagement and communication skills, with the ability to liaise effectively between different teams.
• Ability to analyse and validate operational data to ensure accurate scheduling.
• Experience managing works requiring customer access and traffic management considerations would be an advantage.
• Familiarity with scheduling software and operational planning tools used within water industry contracts would be an advantage.