Plant Lover Wanted!!! at Zamzows Inc

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Plant Care, Lawn Maintenance, Team Leadership, Sales Techniques, Visual Merchandising, Inventory Management, Training, Communication, Problem Solving, Gardening Knowledge, Natural Lawn Care, Pest Management, Collaboration, Retail Experience, Outdoor Work

Industry

Retail

Description

Description Position Summary As the Customer Service Lead specializing in Green Goods, you'll be the go-to expert in our lawn, garden, and plant department. In this leadership role, you'll guide both customers and team members, ensuring that everyone receives top-notch service and accurate information about plant care, soil health, lawn maintenance, and natural gardening solutions. You'll also help maintain the health and appearance of our green goods inventory, lead merchandising efforts, and support store operations. Key Responsibilities Customer Engagement & Sales Leadership Provide expert-level support on plant care, landscaping, lawn products, and natural gardening methods Lead by example in delivering outstanding customer service and solution-based selling Assist customers in selecting the right plants, soils, fertilizers, pest control, and tools for their specific needs Handle escalated customer questions or concerns in a professional and knowledgeable manner Green Goods Maintenance Oversee the health and care of plants, including watering, pruning, fertilizing, and pest management Ensure daily upkeep of garden center displays and green goods areas Monitor inventory levels and communicate reordering needs to management Team Leadership & Training Mentor and train team members on green goods knowledge, customer service, and proper plant care practices Support the Store Manager in delegating tasks and maintaining department goals Help onboard new associates and foster a collaborative team environment Visual Merchandising & Store Support Create appealing and educational displays to promote seasonal products and garden solutions Support with general store duties including cashiering, stocking, and cleanliness Participate in and lead seasonal events, workshops, or in-store promotions related to green goods Requirements Required qualifications: Strong passion and knowledge of plants, gardening, and natural lawn care Previous retail or garden center experience required; leadership experience preferred Excellent communication, leadership, and customer service skills Ability to manage multiple priorities and lead by example Comfortable working outdoors in various weather conditions Must be able to lift up to 50 lbs. and be on your feet for extended periods Weekend and evening availability is required Required education and experience: High school diploma or GED 1-3 years of sales experience: assisting customers with purchases and using selling techniques (add-ons, upselling, etc.) Preferred education and experience: Familiarity with Zamzow’s products

Responsibilities

The Customer Service Lead will provide expert support in plant care and landscaping while leading customer engagement and sales efforts. Additionally, they will oversee the maintenance of green goods and mentor team members.