Practice Administrator – Cool Springs Plastic Surgery
Location: Full-Time, In-Office (Franklin, Brentwood, Mt. Juliet & Nashville)
About Cool Springs Plastic Surgery
Since 1997, Cool Springs Plastic Surgery has been a trusted leader in plastic surgery and aesthetic services throughout Middle Tennessee. With four thriving locations and a reputation for clinical excellence and five-star care, CSPS is consistently recognized as one of the top cosmetic practices in the region.
Position Summary
We are seeking a confident, strategic, and service-driven Practice Administrator to oversee daily operations across our four locations. This high-level leadership role is responsible for human resources, payroll, team performance, financial oversight, and practice development, while serving as the key liaison between staff and ownership.
You will be expected to lead by example, coach teams with grace and clarity, and maintain our culture of excellence while constantly identifying ways to improve systems, service, and efficiency.
If you are a strong communicator with a calm, proactive, and solutions-oriented mindset — and you thrive in a high-growth, high-touch environment — we’d love to hear from you.
Key Responsibilities
Operations & Oversight
* Ensure smooth daily operations across all four CSPS locations, supporting teams with the tools/processes to succeed.
* Anticipate and proactively address operational challenges, staffing issues, or workflow gaps.
* Uphold a clean, luxury aesthetic and functional excellence in all physical locations.
* Manage daily cash flow and end-of-day reconciliation processes.
Human Resources & Team Leadership
* Oversee employee onboarding, reviews, and coaching in collaboration with department managers.
* Ensure compliance with employment law, OSHA, HIPAA, and internal HR policies.
* Lead monthly team meetings and serve as the go-to support person for all staff concerns.
* Work with legal counsel to update employee handbooks, policies, and provider contracts.
Financial Reporting & Payroll
* Process bi-weekly payroll for Cool Springs Plastic Surgery and The Plastic Surgery Center of Brentwood.
* Monitor weekly/monthly revenue goals and daily reconciliation.
* Collaborate with accountants for accurate financial reporting.
* Evaluate areas of opportunity and track progress toward revenue and growth benchmarks. Lovingly motivate using KPIs and strive for alignment
Scheduling & Coverage
* Coordinate provider and administrative team schedules with team leads.
* Step in to assist front desk or scheduling coverage during absences when needed.
Technology & Vendor Management
* Serve as first point of contact for technical support; escalate issues to IT partners as needed.
* Manage third-party contracts and vendor relationships for optimal pricing, performance, and resource use.
* Maintain relationships with industry reps to ensure competitive product costs and rewards program use.
Training & Practice Development
* Facilitate ongoing training to uphold exceptional customer service standards.
* Stay ahead of trends in the aesthetic industry and identify new opportunities for the practice.
* Lead special projects related to clinic expansion, efficiency, or new initiatives.
* Create realistic yet aggressive growth plans and implement systems to meet them.
Leadership Communication
* Communicate clearly and consistently with team members, department leads, and ownership.
* Collaborate with the Marketing Director, Non-Surgical Manager, and surgical leadership to align goals and messaging across departments.
Ideal Candidate Profile
* Leads with professionalism, humility, and clarity.
* Passionate about customer service and fostering a welcoming, refined environment.
* Naturally proactive and capable of working independently on complex problems.
* Able to lead through change and inspire a team through growth and challenges.
* Comfortable managing multiple locations, priorities, and personalities with grace.
Qualifications
* Bachelor’s degree in Business or Healthcare Administration required (MBA preferred).
* 5+ years of multi-site management experience in medical field (Plastic Surgery/Aesthetics industry preferred).
* Expertise in payroll, HR compliance, scheduling, and team development.
* Strong analytical and strategic thinking skills.
Job Type: Full-time
Pay: $75,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In perso

Please refer the Job description for details