Platform Administrator at ProForce Pest Control

Boca Raton, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

80000.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Contact Center Management, IVR, ACD, Call Routing, Contact Center Operations, Automations, System Integrations, Salesforce, APIs, REST, JSON, Problem-Solving, Attention to Detail, Communication, Technical Skills, Non-Technical Skills

Industry

Consumer Services

Description

Description Now Hiring: Contact Center Platform Administrator Location: Boca Raton, FL | Full-Time, In-Person Who We Are: ProForce is a tech-driven home services platform and an INC 5000 fastest-growing company. Backed by incredible investors and powered by top industry talent, we are transforming the multi-billion dollar pest control industry with cutting-edge technology, best practices, and relentless execution. About the Role We’re looking for an exceptionally talented Contact Center Platform Administrator to own and elevate our Five9 cloud contact center platform. This role is high-impact and high-visibility: you’ll work directly with the most senior executives at ProForce to shape strategy, solve mission-critical challenges, and drive measurable business results through technology. If you want career growth, impact, and the chance to be at the tip of the spear in modernizing contact center operations, this is your opportunity. Key Responsibilities Administer and maintain our Five9 cloud contact center platform Configure IVRs, call routing, campaigns, user permissions, and reporting Troubleshoot issues and work with vendors as needed Design and maintain system integrations with tools like Salesforce or FieldRoutes Build automations to improve workflows and data accuracy Support call center teams with day-to-day system needs Maintain clear documentation and system processes Equal Employment Opportunity (EEO) Statement: Proforce is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, or sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local laws. Requirements What We’re Looking For 3+ years of experience managing a cloud contact center platform (Genesys, NICE, RingCentral, Five9) Strong understanding of IVR, ACD, call routing, and contact center operations Experience building automations and system integrations (e.g., FieldRoutes, Zapier, Salesforce) Familiarity with APIs (REST, JSON), and CRM/workforce tools Excellent problem-solving skills and attention to detail Clear communicator, comfortable working across technical and non-technical teams Bachelor’s degree in IT or related field, or equivalent practical experience What You’ll Get Salary: $65,000 - $80,000 DOE Health, dental, and vision insurance 401(k) with company match Paid time off and holidays In-person team environment with career growth opportunities Apply Now This is a full-time, in-person role in our Boca Raton office. To apply, please click on the link below.

Responsibilities

Administer and maintain the Five9 cloud contact center platform while configuring IVRs, call routing, and reporting. Troubleshoot issues, design system integrations, and support call center teams with their day-to-day system needs.