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Platform Ops Engineer
9-12 months FTC
Amsterdam
Job Description:
You will be a part of the platform operations team providing L1 support to a client working in specified business hours
Need a professional with strong skillet to ensure production related activities are delivered as per SLA. Seeking a proactive and detail-oriented L1 Support Engineer to provide first-level technical support across enterprise platforms including SAP, Databricks, AWS, and Power BI. The ideal candidate will be responsible for monitoring services, triaging tickets, executing SOP-based tasks, managing user requests, handling data injections, and maintaining dashboards.
Role responsibilities:

Monitoring & Incident Management

• Monitor system health and performance across SAP, Databricks, AWS, and Power BI environments.
• Identify and escalate anomalies, service disruptions, and performance issues.
• Perform initial triage of incoming tickets and route to appropriate teams if needed.

Request & Ticket Management

• Handle user requests and service tickets in accordance with defined SLAs.
• Document issues, resolutions, and escalation paths in the ticketing system.
• Communicate effectively with users to gather information and provide updates.

SOP-Based Operations

• Execute standard operating procedures (SOPs) for routine tasks such as backups, restarts, and scheduled jobs.
• Maintain logs and records of SOP executions and outcomes.

Data Operations & Injections

• Perform data injections and updates in SAP and Databricks as per business requirements.
• Validate data integrity post-injection and report discrepancies.

Dashboard & Reporting Support

• Monitor and maintain Power BI dashboards for accuracy and performance.
• Assist in updating and publishing dashboards based on business inputs.
• Support data refresh cycles and troubleshoot visualization issues.

Required Skills & Qualifications:

Technical skills:

• Basic understanding of SAP modules and transaction flows.
• Familiarity with Databricks notebooks and workspace operations.
• Exposure to AWS services like EC2, S3, CloudWatch.
• Experience with Power BI dashboards and data sources.
• ITSM tools (e.g., ServiceNow, Jira).
• Version control and documentation tools.

Non-technical skills:

• Knowledge of service support, operation & design processes (ITIL)
• Experience working in ServiceNow is preferred.
• Attention to detail a must, with focus on quality and accuracy.
• Able to handle multiple tasks with appropriate priority and strong time management skills.
• Flexible about work content and enthusiastic to learn.
• Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels

Preferred Qualifications:

• Certification (Basis/Foundational) or training in SAP, AWS, or Power BI.
• Prior client experience in a support or operations role in a cloud or data-driven environment.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Not the right fit? Let us know you’re interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Not the right fit? Let us know you’re interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest

Please refer the Job description for details