Opportunity
Maersk Customs Services (MCS) aims to transform its fragmented /local products & solutions into an integrated cohesive global solutions to enhance its market position, drive growth, and provide exceptional value to customers. By 2030, we envision MCS as a fully integrated, data-driven, and AI-enabled service provider that delivers unparalleled value to our customers. Our vision is to become the global leader in data-driven, AI-enabled customs and trade solutions, revolutionizing how businesses navigate international trade complexities.

QUALIFICATIONS:

• Extensive experience in product development, with a robust technical background in building and launching products.
• Customs experience is highly advantageous, with a deep understanding of the specific challenges and requirements in this field.
• Excellent data analytical skills and experience in data-driven product development.
• Profound understanding of business operations and cross-functional interdependencies, particularly within a technology-driven environment like Maersk.
• Exceptional problem-solving skills, with the ability to navigate complex challenges and drive effective solutions.
• Strong communication and stakeholder management skills, capable of influencing and leading cross-functional teams across both technical and functional areas, as well as other stakeholders.
  

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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ABOUT THE ROLE

As the Platform Product Owner, you will be part of the talented team in Customs core services platform, you will be responsible for leading the product development process , from concept to market launch. This role requires a strong technical background, exceptional product management and stakeholder management skills, and ideally, experience in customs services. You will drive the strategy of customer onboarding and product integrations in customs platform, leading the Customs orders integration to/from Customs Platforms. Conducting research for customer journeys , development, prototyping, testing, and iteration to ensure the successful delivery of high-quality products.

KEY RESPONSIBILITIES:

Product Development:

• Lead the customer onboarding strategy, ensuring alignment with various stakeholders such as the EDI platform, direct customers, and the regional customer implementation team to establish principles and streamlined onboarding pipelines.
• Oversee cross-platform alignment to support the Customs integrator strategy across Ocean, SCM, Land, Air, and other sectors.
• Drive the customer journey in coordination with other platforms to enable a seamless customer and user experience.
• Lead technical aspects of product development, ensuring excellence from ideation to market release.
• Drive the product roadmap by setting measurable goals that align with our platform’s success measures and value drivers.
• Utilize a data-driven approach to identify opportunities for product growth.
• Develop a deep understanding of customer needs and advocate for user-centered design in product delivery.
• Coordinate product development with other product teams to minimise risks and manage dependencies.
• Engage with users, customers and stakeholders through a range of channels to encourage awareness and use of your product.
• Be involved in a range of programme management activities, in support of the head of platform, and play an instrumental role in the Core customs services platform team, sharing your learning and celebrating progress.
• Collaborate cross-functionally across Maersk Technology and non-technology teams to ensure product development aligns with broader business goals and market needs.

Strategic Contribution:

• Participate in wider decision-making processes, contributing to the development of practices, processes, and procedures.
• Work independently within a broad framework, solving complex challenges and considering the broader impact of decisions on the organization.
• Collaborate with other functions to ensure seamless integration and implementation of solutions across the company.