Platform Professional Services Lead at Tigunia LLC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Team Leadership, Stakeholder Communication, Resource Management, Risk Management, Quality Assurance, Budget Management, Strategic Thinking, Problem-Solving, Technical Expertise, IT Platform Development, Vendor Management

Industry

IT Services and IT Consulting

Description

The Platform Professional Services Lead is responsible for overseeing the development and implementation of Tigunia’s Platform services and products. This role involves Project Management of scopes, timelines, and resources/contributors to ensure successful delivery of platform products and services. Additionally, the role functions as operational lead of the Professional Services team and ensuring adherence to Tigunia’s Core Values. Key Responsibilities Project Management: Lead the planning and implementation of project statement of work and initiatives. Ensure that projects are delivered on-time, within scope, and within budget. Team Leadership: Provide guidance and support to project teams. Delegate tasks and responsibilities to appropriate personnel, resources and/or contributors. Stakeholder Communication: Act as the main point of contact for project communications. Clearly communicate expectations to team members and stakeholders. Resource Management: Allocate and manage resources/contributors in line with project needs. This includes managing subcontractors and vendor relationships. Risk Management: Identify and manage project risks. Develop risk mitigation plans and escalate issues as necessary. Quality Assurance: Ensure that all project deliverables meet quality standards. Oversee the development and execution of test plans. Documentation: Maintain comprehensive project documentation, including requirements, design documents, and project reports. Continuous Improvement: Evaluate and improve the effectiveness of project management tools and processes. Budget Management: Monitor and report on project budgets and expenditures. Training and Development: Identify training and skills needs and opportunities for team development. Qualifications Proven working experience in project management in the IT sector. Strong leadership skills and experience in team management. Excellent written and verbal communication skills. Proficiency in project management software tools. Competencies Strategic Thinking: Ability to see the big picture and set goals to align with the Tigunia’s and partner’s vision. Problem-Solving: Strong analytical skills and the ability to make decisions under pressure. Adaptability: Flexibility to handle the dynamic nature of IT, Platform projects and adapt to changing requirements. Technical Expertise: Understanding of IT platforms, product and services development lifecycle, and current industry trends. Reporting Structure Reports directly to the Service Delivery Director Works closely with Product Managers, Customer Success Manager, Network Services Team, and Quality Assurance Teams.

Responsibilities

Oversee the development and implementation of platform services and products while managing project scopes, timelines, and resources. Act as the operational lead for the Professional Services team to ensure successful delivery and adherence to core values.