Platform Reliability and Release Manager (D365, F&O) - Hybrid - Permanent at Jisc

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Microsoft Dynamics 365, Finance and Operations, DevOps, Release Management, Systems Reliability Engineering, GitHub, .NET, SQL, Electronic Reporting, Visual Studio, SaaS platforms, Change control, Infrastructure monitoring, Process automation, Technical leadership, Stakeholder management

Industry

Education

Description

Salary: From £48,000 per annum (negotiable based on experience) + comprehensive benefits package Jisc grade: TGE3 (internal use only) Hours: 35 hours per week Job Type: Permanent Reports into: Head of FinSys (Financial Systems) Operations. Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford. For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used. We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research. Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you. The role: At Jisc, our Group CTO directorate sits at the heart of our digital ambition—driving innovation, shaping technology strategy, and delivering the platforms that power our services for members and customers. Within this directorate, our Workplace IT function plays a crucial role in ensuring the reliability, performance and evolution of the systems that keep Jisc running. We’re now looking for a skilled professional to join our FinSys Platform team: the specialists responsible for maintaining and enhancing our financial systems, including Microsoft Dynamics 365, SAP Concur and a range of SaaS platforms. This is a role that blends the discipline of a Systems Reliability Engineer with the orchestration of a DevOps Release Manager, ensuring our platforms remain stable, resilient and ready for the future. There will also be a need to have coding skills relating to D365 (Visual Studio), DevOps, Electronic Reporting as some code build and developer checking will be needed. We are looking for someone with experience in a hybrid technical role involving hands‑on development‑level code review, use of DevOps/GitHub source repositories, and practical .NET (class) and SQL (scripting) skills. You will be primarily working on Dynamics 365 finance and operations. What you’ll be doing: Planning and managing both short‑term stability and long‑term scalability of the Platform, bridging the gap between development and operations to maintain large‑scale systems effectively. Leveraging software engineering practices to automate operational tasks, including managing production systems, handling incidents, being responsible for Environments (Version) upgrade planning and responding to emergencies. Owning and executing a robust release management process across all Platform environments to deliver stable, high‑quality enterprise releases on schedule while minimising disruption. Ensuring consistent and timely releases that drive customer satisfaction through the prompt delivery of new features, improvements and bug fixes. Defining and managing release readiness and success criteria, proactively identifying and mitigating risks, and tracking application dependencies that influence release schedules. Managing change control processes to ensure all updates meet release readiness criteria prior to deployment, supported by clear communication with stakeholders to set expectations and promote the benefits of change. Continually work towards making improvements through maintaining documenting, proactively resolving or removing release issues and developing plans to improve process or automation. What we are looking for: Previous experience in a role responsible for managing releases and environments (development, sandbox, testing and production) for some or all of the Platform(s). A track record of implementing changes to Platform(s) that have positively affected cost, resilience, performance or productivity. Demonstrable experience as the technical lead in platform management, with capability in people management and/or leadership. Experience creating, developing and maintaining policies, processes and procedures, while maintaining awareness of current and emerging technologies that could improve infrastructure or processes. The ability to create predictive as well as reactive monitoring to build more resilient infrastructure, and to lead discussions suggesting improvements related to cost, resilience, performance and productivity. Experience planning and delivering project work alongside operational activities, and developing at least eight outputs from the key deliverables listed above. A strong background in collaborating with other teams to improve technology or processes. Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles! Hybrid working: Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices. Why work for us? At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life. Our Guiding Principles: Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future. Discover the amazing benefits we provide! Here’s what you can look forward to: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas Buy up to an additional 5 days leave during the flexible benefits window Generous flexible pension schemes A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship: Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge. No agencies please. #INDHP

Responsibilities

The role involves managing the stability, scalability, and release processes for financial systems including Microsoft Dynamics 365. You will bridge the gap between development and operations by automating tasks, performing code reviews, and ensuring high-quality enterprise releases.