Job ID: 37243
Location: Dubai, AE
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working
Opening date: 20 Aug 2025

JOB SUMMARY

• Platinum Client Service Partner, Private Banking and Affluent is responsible for providing superior client experience to a certain set of Affluent Clients (also known as ‘Platinum clients’) in fulfilment of their requests across the entire client journey - includes facilitating new bespoke initiatives, operational excellence, and strategic issue stewardship.
• This will require enabling differentiated service levels for such clients while providing higher level of visibility and transparency of the process to our frontline and clients.
• The role will closely work with key staff in frontline, Client Service Managers, Credit Risk, Credit risk Operations, Banking and Wealth management Operations, Asset class owners (product teams), Legal and Compliance to fulfil client needs on an ongoing basis.
  The role is a part of Wealth and Retail Banking Team.

SKILLS AND EXPERIENCE

• Credit Operations/Legal
• Securities and OTC Product Knowledge
• Microsoft Office Suite

QUALIFICATIONS

• Years of experience in Private Banking / Wealth Management with specific to front office / operations
• Proven history of managing key stakeholders and driving transformation.
• Be able to multitask and manage different initiatives at a time.
• Be able to understand operational aspects of private banking and to provide guidance on new bespoke and ad hoc processes to support business growth.
• Having in depth knowledge in securities and OTC products would be an advantage.
• Proficiency in Microsoft Office
• Strong in verbal, presentation, and written communication skills

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

CORE RESPONSIBILITIES

• Assess new Platinum clients’ requests from frontline / market heads across entire client journey including product offering / credit process / asset transfer and other ongoing service requests.
• Institute an ongoing rhythm with frontline to proactively get details of upcoming platinum clients service requests to forecast and enable requisite attention / resourcing available in different teams.
• Assess client needs, incoming portfolio, and establish which teams across business, operations, risk function and technology / digital teams are required to fulfil each client request.
• Proactively liaise with such teams to enable fulfilment of these requests, primarily focusing on providing superior client service / visibility and transparency of the entire process to Frontline and clients.
• Drive client digital adoption and access, and enabling them to access new digital offerings / products/ solutions with us (example Online equities, Private Banking Mobile app)
• Define Service levels across each of the sub-processes in the client journeys (Credit Risk, Credit Operations, Product fulfilment, Asset Transfer, Ongoing Servicing & transacting, WM Operations, Digital Adoption)
• Define, measure, and publish scorecards to senior management / Private Banking COOs on these service levels. Mitigate / Arrest areas of concern by proactively taking measures with different teams. Proactively escalate to management where necessary.

OTHER RESPONSIBILITIES

• Embed Here for good and Group’s brand and values in Dubai/ WRB/ Platinum Client Service, PvB Ops [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);