OVERVIEW:

We are a leading premium kids’ play experience in Dubai, known for delivering unforgettable moments for children and their families. We are looking for a passionate and experienced Play Center Lead to oversee the daily operations of one of our branches. This is a hands-on leadership role that ensures our high standards are consistently met across play zones, café services, and customer touchpoints.
If you thrive in a fast-paced, people-first environment and enjoy bringing joy to families, this is the perfect opportunity for you.

CUSTOMER EXPERIENCE

• Serve as the main point of contact for families and guests, ensuring a warm, welcoming, and enjoyable experience.
• Proactively handle complaints, resolve issues on the spot, and follow up to ensure customer satisfaction.
• Monitor customer feedback and implement improvements where needed.

EXPERIENCE MANAGEMENT

• Coordinate and take ownership of all in-branch events, activities, and play experiences.
• Ensure every interaction — from playtime to café service — aligns with our premium brand standards.

REQUIREMENTS:

• Proven experience in retail, hospitality, or family entertainment settings, ideally in a supervisory or managerial role.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent customer service and conflict resolution skills.
• Comfortable with sales tracking, POS systems, and inventory management.
• Energetic, hands-on, and capable of multitasking in a high-energy, child-friendly environment.
• Willingness to work weekends, holidays, and during school breaks — our busiest times.

• Lead, coach, and supervise all branch staff, including play facilitators, café staff, and front-of-house teams.
• Conduct regular team briefings, training sessions, and performance check-ins to maintain a motivated, customer-focused team.