QUALIFICATIONS

· Experience in customer service, education, family learning, or retail operations is a plus.
· Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms is a plus.
· Excellent communication skills and ability to interact positively with children, adults, and large groups.

Visitor’s Experience and Service
· Be an ambassador for the OliOli® brand; ensure that every visitor’s experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive, and memorable interactions with a friendly and sincere approach
· Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and program. provide excellent guest service, and facilitate visitors’ experience and journey through a proactive and thoughtful interaction
· Comfortably facilitate and manage exhibits spaces and components
· Collect and communicate visitor’s feedback and suggestions
· Follow and perform the daily opening/closing protocols and procedures.
Exhibits area / Education
· Have an honest and comprehensive understanding of OliOli®’s philosophy and developmental, pedagogical, and other learning objectives
· Understand and stay current with the exhibit and program initiatives
· Participate in training programs designed to enhance interaction with visitors in the ‘OliOli®’ manner
· Provide a safe environment for all of the guests at OliOli, especially the children.
· Communicate any safety issues regarding exhibits components and Adhere to all policies and procedures of OliOli®
· Assist visitors in case of an incident or an emergency