LEAD THE ART OF VIP RELATIONSHIP MARKETING WHERE EVERY CONNECTION DRIVES REVENUE

Ready to shape the future of customer loyalty in gaming? The Point Casino and Hotel is seeking a dynamic Player Development Manager to lead our VIP guest relationship strategy and Casino Host Team. This isn’t just about customer service-you’ll be architecting experiences that turn occasional visitors into lifelong advocates while driving significant revenue through strategic relationship marketing.

LEADERSHIP & MANAGEMENT EXPERIENCE

• Proven ability to manage, motivate, and develop high-performing teams
• Experience creating training programs and performance management systems
• Strong coaching and mentoring skills with measurable results

EXCEPTIONAL COMMUNICATION SKILLS

• Outstanding verbal and written communication abilities
• Comfortable with public speaking and executive-level presentations
• Ability to build rapport with diverse, high-value clientele

INDUSTRY KNOWLEDGE

• Casino operations, marketing, or luxury hospitality experience preferred
• Understanding of gaming regulations and compliance requirements
• Must be at least 21 years of age

Revenue Impact Leadership Your strategic decisions and team leadership directly influence our most profitable customer relationships. See the immediate financial impact of your relationship marketing expertise.
Specialized Industry Expertise Develop highly valued skills in VIP guest management and gaming industry relationship marketing-expertise that’s in high demand across the hospitality and entertainment sectors.
Executive Development Path This role positions you for advancement to Director of Marketing, Vice President of Player Development, or other senior leadership positions in gaming and hospitality.
High-End Event Management Gain experience planning and executing sophisticated VIP events, building skills that transfer across luxury hospitality, entertainment, and corporate event management.
Strategic Partnership Building Work closely with Marketing Leadership, building relationships that enhance your industry network and career opportunities.
Measurable Success Metrics Your achievements are quantifiable through guest retention rates, revenue per guest, and program ROI-providing clear evidence of your impact for future career moves.