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Player Experience Manager at Hasbro

Renton, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Player Advocacy, Customer Experience, Community Operations, Issue Resolution, Cross-Functional Coordination, Support Workflows, Escalation Management, Communication Skills, Collaboration, Zendesk, Jira, Confluence, Sprinklr, Discord, Fast-Paced Environment, Reporting

Industry

Manufacturing

Description

Function as the primary internal advocate for players, voicing their concerns, requirements, and challenges in every conversation, decision, and partner concern. Ensure the player's viewpoint remains central in addressing issues and guiding future product improvements. Define and refine paths for addressing blocking issues, ownership roles, and SLAs with the goal of reducing friction for players and elevating the quality of support interactions. 5-7 years of experience in player support, customer experience, community operations or liver service operations within the video game industry. 2+ years in a lead, senior or escalation management role overseeing issue resolution or cross-functional coordination. Familiarity with support and workflow tools such as Zendesk, Jira, Confluence, Sprinklr, Discord or equivalent. Bachelor's degree or equivalent experience. Demonstrated passion for player advocacy and consumer-first thinking. Strong cross-functional communication and collaborator coordination skills. Experience designing and completing support workflows or escalation playbooks. Comfort in fast-paced, highly collaborative, and distributed environments. Act as the point of contact for issues between Player Experience (PX), Customer Support, Community, Marketing, Product, QA, and Engineering. Coordinate actions to minimize player discomfort and improve satisfaction. Ensure proactive communication and visible resolution to build and maintain player trust. Collaborate with production, operations, and publishing teams to make changes that improve the overall player experience. Provide clear and actionable reports on blocking issue trends, resolution timelines, and player impact to inform leadership and guide ongoing improvement efforts.

Responsibilities

Function as the primary internal advocate for players, ensuring their concerns and requirements are addressed in every conversation and decision. Collaborate with various teams to minimize player discomfort and improve overall satisfaction.