At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritizes innovation and excellence in everything we do.

EXPERIENCE

• Minimum of 5+ years of experience in a similar role.
• Experience dealing with USA/European/LATAM Gaming/Sportsbook accounts.
• Understanding of customer support, high-value player management, risk, , payment methodologies and operations, and relevant tools.
• Excellent leadership skills, adaptable and flexible with an ability to multi-task and work under pressure.
• Strong analytical skills to detect and identify weaknesses in the systems and operational processes.
• Goal-oriented and solution-driven individual with a strong focus on producing high-quality results within a fast-paced environment.
• High level of attention to detail, flexible and reliable.
• Good communication skills, both written and spoken, and a good command of English.
• Excellent analytical skills.
• Highly motivated, team player, able to work on own initiative.
• Decision-making and problem-solving skills are a must.

We are seeking an experienced and results-driven leader to oversee our Player Operations Team. They should be an expert in process & system optimization while understanding the ins and outs of player operations management with a strong focus on account verification, risk, and payments operations. The candidate must be able to adapt to existing processes, understand existing reports, and work collaboratively with the existing ASIA team.