PLAYER'S CLUB REPRESENTATIVE at Diamonds Casino

Reno, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

15.0

Posted On

29 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Enrollment, Conflict Resolution, Verbal Communication, Transaction Processing, Compliance, Player Tracking Systems, POS Terminals, Hospitality, Program Promotion

Industry

IT Services and IT Consulting

Description

Description Job Title: Players Club Representative: DIAMONDS CASINO Reno, NV Job Type: Full-Time Shifts: Varies (Includes nights, weekends, and holidays) Salary: $14.00/15.00 hour Job Summary : Are you an outgoing, high-energy professional who loves delivering exceptional customer service? We are seeking a dynamic Players Club Representative to serve as the face of our casino's loyalty program. In this role, you will be the primary point of contact for our guests, helping them maximize their experience by enrolling them in our club, explaining promotions, and delivering elite hospitality. Essential Duties & Responsibilities Guest Enrollment: Sign up new members for the Players Loyalty Club and print membership cards accurately. Program Promotion: Proactively educate guests on club benefits, reward tiers, and upcoming casino events. Transaction Processing: Handle player transactions, and process promotional rewards based on established tier play. Compliance & Records: Maintain compliance with company policies, internal controls, and state gaming regulations (including Title 31 tracking). Conflict Resolution: Address and resolve guest concerns regarding their club accounts, point balances, or promotions with the utmost professionalism. Team Collaboration: Work closely with Floor Managers and Marketing teams to facilitate smooth on-property events. Required Qualifications Age Requirement: Must be at least 21 years of age. Licensing: Ability to obtain and maintain a valid state Gaming Control Board registration. Education: High school diploma or GED equivalent. Experience: 1 to 2 years of customer service experience required; gaming or hospitality environment preferred. Communication Skills: Exceptional verbal communication skills with a vibrant, welcoming personality. Technical Savvy: Basic proficiency in computer applications; familiarity with Player Tracking Systems or POS terminals is a major plus. Flexibility: Willingness to work a flexible schedule, including night shifts, weekends, and holidays to accommodate peak casino hours. Physical Requirements Ability to stand or walk for extended periods during a shift. Ability to work comfortably in a fast-paced, high-volume, and noisy casino floor environment. Benefits & Perks Competitive hourly pay with opportunities for growth. Comprehensive health, dental, and vision insurance options. Paid Time Off (PTO) and holiday pay. Free Employee meal from our diner and property amenities. Diamond's Casino is an Equal Opportunity Employer. Requirements Ability to stand or walk for extended periods during a shift. Ability to work comfortably in a fast-paced, high-volume, and noisy casino floor environment.

Responsibilities

Serve as the primary point of contact for the casino's loyalty program by enrolling new members and explaining promotions. Handle player transactions and resolve guest concerns regarding accounts and rewards with professionalism.