Player Services Assistant Shift Manager at M Resort

Henderson, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

47000.0

Posted On

24 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervision, Communication, Problem Solving, Inventory Management, Regulatory Compliance, Team Development, Report Writing, Microsoft Office, Cash Handling, Conflict Resolution, Data Analysis, Time Management, Training, Performance Evaluation, Sales Promotion

Industry

Hospitality

Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Assists in conducting investigations into variances, violations of internal controls, and violations of reporting requirements Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for securing the integrity of all assets and oversees balancing of all cage banks. Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members. Acquire new players through the continuous promotion of the PennPlay card program and the special benefits of card membership. Maintain comprehensive knowledge and support the team members in all current and upcoming promotions, events, ticket sales and exclusive offers throughout the property and effectively communicate to guests. Responsible for operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently on assigned shift. Responds to guest inquiries while monitoring and applying service recovery within authorized levels. Prepare/review currency transactions reports on assigned shift. Approve credit line availability on assigned shift. Review of multiple transactions logs for accuracy on assigned shift. Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. BRING US YOUR BEST. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Associate degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience. Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software. Must have excellent verbal and written communication skills. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Ability to author reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems). SUPERVISORY RESPONSIBILITIES Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees on performance. Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. Manages work procedures and expedites workflow. Provides recommendation for employee performance (disciplining, coaching, and counseling). LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employees must be able to qualify for licenses and permits required by federal, state, and local regulations. Gaming License, and Nevada Alcohol Awareness Card are required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employees could be exposed to an environment containing unrestricted secondhand tobacco smoke. STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY Starting at $47,000 annually.

Responsibilities

The Player Services Assistant Shift Manager is responsible for supervising staff and managing daily operations during their shift. They ensure superior customer service, oversee asset integrity, and promote player acquisition through the PennPlay card program.