Player Services Representative at Hard Rock Hotel & Casino Tulsa

Grove, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Interaction, Cash Transactions, Machine Troubleshooting, Promotions Knowledge, Gaming Regulations Compliance, Customer Service, Cash Handling, Computer Proficiency, Detail Orientation, Physical Stamina, Ticket Redemption, Jackpot Processing, Casino Floor Operations, Hospitality

Industry

Gambling Facilities and Casinos

Description

As a Player Services Representative, you will be the face of guest interaction on the casino floor. You’ll handle cash transactions, troubleshoot minor machine issues, and promote current events and amenities. Your role includes maintaining a clean and organized gaming area, staying informed about promotions, and ensuring compliance with gaming regulations. This position requires a proactive, guest-focused attitude and the ability to thrive in a fast-paced, high-energy environment. For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. Here's what awaits you: Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations). Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays. Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind. And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts. Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss. Step into a world of possibilities: Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms. Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live. Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic. Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses. More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special. Company:Cherokee Nation Entertainment

Responsibilities

The Player Services Representative acts as the primary point of contact for guests on the casino floor, handling cash transactions, resolving minor machine issues, and promoting casino events and amenities. This role is crucial for maintaining a positive gaming environment while ensuring strict adherence to all gaming regulations.