ABOUT US

Sandy’s Racing | Gaming is located in Ashland, KY. We are fun, engaging, rewarding and our goal is making Sandy’s Racing | Gaming the Tri-State’s newest and most exciting entertainment destination, featuring slot-like games, an all-new Sportsbook betting lounges, unique dining, and live entertainment!

Our work environment includes:

• Growth opportunities
• Lively atmosphere
• Company perks

As a Player Services Supervisor, you will support player services initiatives by completing all necessary accountability and compliance duties to ensure effective service coordination with a friendly, upbeat, and positive attitude.

QUALIFICATIONS

• Must be at least 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Kentucky Horse Racing Commission.
• Must know and comply with the requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions.
• High-level public relations and customer service skills are required.
• Excellent verbal and written communication skills required.
• Excellent problem solving and critical thinking skills required.
• Must have professional experience and be a team player.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• Must have a minimum of 2 years of casino player services or credit experience.
• Must have previous cash handling experience.
• Must be proficient with Microsoft Office and be knowledgeable with casino computer systems.
• High-level public relations and customer service skills are required.
• Must have a working knowledge of slot machines.
• Must have open work availability to work nights, weekends, and holidays.

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to sit, stand, hear, and talk.
• Must be able to frequently lift and handle up to 30lbs without assistance.
• Must be able to bend, crouch, kneel, reach and turn/twist for extended periods of time.
• Must be able to solve problems, organize and plan multiple projects, interpret data, and make decisions.
  Disclaimer
  This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).

• Foster an environment that embodies Sandy’s #ALL IN philosophy by creating a fun-filled, entertaining atmosphere.
• Foster an environment that embodies Sandy’s philosophy by creating a fun-filled, entertaining atmosphere.
• Enthusiastically promote Sandy’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations.
• Ensure adherence to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Assist in the selection, training, and development of team members through education, training, coaching, and corrective action.
• Ensure proper and effective accountability of funds.
• Coordinate with shift managers and supervisors of other departments to ensure timely and courteous service.
• Perform credit and check cashing duties within the scope of authorized levels.
• Maintain knowledge of property information, including memorabilia.
• Perform the duties and responsibilities associated with the Kentucky Horse Racing Commission.
• Other duties as assigned by your supervisor.