SKILLS & EXPERIENCES:

Experience:

• Previous experience in a player support role, customer service, or administrative position within the sports industry is preferred.
• Other desired experiences would stem from positions such as athlete liaison, performance lifestyle advisor, or player/ athlete care.

Skills:

• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Proficiency in multiple languages is a must
• Familiarity with visa application processes and relocation logistics.

Personal Attributes:

• A proactive and adaptable approach to work.
• High level of empathy and cultural sensitivity.
• Strong team player with the ability to work independently when needed.
• Passion for sports and a genuine interest in player well-being.

THE ROLE:

Manchester United Football Club aims to produce a Women’s First Team that succeeds, entertains, innovates and inspires. To achieve this we need to recruit, train and play to win.
The purpose of this role is to contribute to a winning women’s first team by ensuring players have high quality access to psycho social support so players can focus on their performance without negative distraction.
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The role has two distinct functions with the following priorities:

Performance Well-being:

• Support the welfare, well-being and mental health of MUFCW players in line with industry best practice and the club’s strategy.
• Work closely with the Medical Team to manage, develop and facilitate the Mental & Emotional Wellbeing strategy.
• To triage / screen and provide support to players with mental health issues and arrange onward referral in collaboration with the well-being team and club doctor
• Create and facilitate a mental health, well-being and life skills development programme for players.
• Help develop and deliver the footballHER plan – this incorporates all aspects of female health, performance, and well-being to develop a game tailored to female footballers.
• Help deliver the daily wellness monitoring for players with the performance and medical team.
• To work within a multidisciplinary team to provide personal development and welfare support across MUFCW Pathway

Player Care:

• Lead on player care matters for MUFCW players.
• Communicate relevant information about player care issues to the appropriate staff.
• Manage any citizenship or community engagement activities.
• Manage all player departures from the club, supporting upon release and assisting in the transition of players to other clubs, employment, education or training.
• Work with players on further education and post-football career opportunities.
• Provide player care support to loan players.
• Serve as a primary point of contact for players regarding any personal or professional concerns.
• Provide translation services as needed for players and their families to facilitate communication and understanding.
• To be the designated safeguarding officer for Womens Football, liaising with MUFC Safeguarding Team