Players Club Lead at Snoqualmie Casino & Hotel

Snoqualmie, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

26.04

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Player Tracking System Utilization, Guest Service, Professionalism, Promotions Knowledge, Rules and Regulations Communication, Information Updating, Team Support, Keyboarding Skills

Industry

Gambling Facilities and Casinos

Description

Description Pay Rate: $23.67/hr., Dependent on experience Shift: Overnight Type: Full-time, Non-exempt A FULL HOUSE OF TOTAL REWARDS Competitive Pay: Starting salary range of $23.67/hr. - $26.04/hr., depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $34.08/hr. over time. Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability. Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually. Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets. Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program. PURPOSE Respond to Players Club inquiries, data entry and issue Players Club cards. To be well informed of all promotions, special events and club programs. ESSENTIAL DUTIES / RESPONSIBILITIES Utilize the Player Tracking System to redeem Club points for cash and merchandise. Ensure complete guest service at the Players Club with a positive and pleasant attitude and demonstrate professionalism towards guests and team members. Encourage guests to join the Players Club and inform them of the benefits of the program. Inform guests of all rules and regulations. Enter and update player information into the Player Tracking System Data Base. Assist Club Management in coordinating breaks and in making assignment changes when necessary. Responsible to uphold and carry out the Crescent Club Daily Expectations Representative and Lead daily. Responsible to complete any side task and projects when assigned. Assist Club Management with training of new Representatives. Support Club Representatives and Club Management Team daily. Other duties and responsibilities as assigned. Requirements Education and Experience: High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD). One (1) year of customer service experience. Skills and Abilities: Proven professional and polite personality. Proven customer relations skills. Accurate keyboarding skills. PREFERRED Education and Experience: Experience in the Players Club or similar environment. Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Responsibilities

The primary duties involve responding to Players Club inquiries, performing data entry, issuing Players Club cards, and ensuring guests are informed about all promotions and club programs. Responsibilities also include utilizing the Player Tracking System to redeem points and maintaining a positive, professional attitude while encouraging new club sign-ups.