JOB DESCRIPTION:

Location: Laval, QC - Hybrid
Contract Duration: 12 months with a possibility of extension
Pay: CA$50.00-CA$60.00 per hour
Job Title: PLM Systems Support & Deployment Analyst

POSITION OVERVIEW

The PLM Systems Support & Deployment Analyst is a key role designed to bridge the gap between technical teams and frontline support. By proactively addressing recurring issues, leading structured testing, and delivering effective training, this role reduces helpdesk ticket volume and ensures smoother tool deployments. The Analyst will strengthen the feedback loop between users, support, and developers—resulting in more efficient processes, improved system usability, and higher user satisfaction.

EDUCATION

• Bachelor’s degree in IT, Computer Science, Industrial Engineering, or a related field.
• Equivalent experience in PLM systems support, testing, or deployment will be considered.

EXPERIENCE

• 3–5 years of experience with PLM systems (e.g., Teamcenter).
• Background in software deployment, application packaging, or PLM tool administration.
• Proven expertise in test planning, UAT, and defect management.
• Familiarity with configuration/document management workflows in aerospace, automotive, or other regulated industries (preferred).
• Experience with eLearning platforms.
• Knowledge of Agile/Scrum methodologies.
• Exposure to ITIL/service management practices.
  Job Type: Fixed term contract
  Contract length: 12 months
  Pay: $50.00-$60.00 per hour
  Expected hours: 40 per week

Application question(s):

• Do you have a background in software deployment, application packaging, or PLM tool administration?
• Do you have expertise in test planning, UAT, and defect management?
• Are you familiar with configuration/document management workflows in aerospace, automotive, or other regulated industries (preferred)?
• Do you have experience with eLearning platforms?
• Do you have knowledge of Agile/Scrum methodologies?
• Do you have exposure to ITIL/service management practices?

Experience:

• PLM systems (e.g Teamcenter): 3 years (required)

Work Location: In perso

WHY THIS ROLE MATTERS

• Drives structured regression and user acceptance testing (UAT) for tool changes that impact Data Management workflows.
• Validates that system changes align with business rules and processes before release.
• Improves training and documentation consistency to support user adoption of new features.
• Identifies root causes of recurring issues and feeds insights back to development.
• Reduces helpdesk tickets by addressing issues through proactive training and process updates.
• Accelerates tool deployment cycles by minimizing missed requirements and overlooked defects.
• Ensures higher test coverage with repeatable, well-defined test cases.
• Strengthens collaboration between users, support, and developers to deliver user-driven enhancements.