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PLM Technical Support Engineer at PTC

Suginami, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Troubleshooting, Java Technology, Dot Net Technology, Database Management, Performance Tuning, Data Analysis, Application Server Setup, Internet Protocols, Networking, Web Server Configurations, Internet Security, Business Japanese, Communication Skills, Interpersonal Skills, Proactive Mindset

Industry

Software Development

Description

Ensure customer success by providing solutions and/or workarounds in a timely manner Work cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver successful customer solutions Take responsibility for continuous improvement and development by participating in training/workshops as required Deliver Success Management services like weekend support, dedicated engineer, and so on Confidence, communication, and interpersonal skills to lead customers, both verbal and written. Ability to manage multiple urgent issues in parallel Ability to work with team members, management, and cross-functionally to achieve a mission Willingness to be proactive and take on new challenges. Ability to speak English and Japanese well. Customer mindset and passion for excellence. Broad range of troubleshooting skills related to enterprise business applications like application server setup, database management, performance tuning, data analysis, app server configuration, installation, migration, and so on Experience in implementation or support of enterprise business applications on Java technology or other like .Net technology Understanding of Internet application technologies, including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security Business Japanese Skill and Above. Working Experience in Japan. Understand Japanese Business culture and Japanese Customers. Ideal candidates will have a bachelor's degree in Computer Science, Information Systems, or Engineering with 2-4 years of work experience Good English skill, fluent English is preferred

Responsibilities

Ensure customer success by providing timely solutions and workarounds. Collaborate cross-functionally to develop and deliver successful customer solutions.