MINIMUM QUALIFICATIONS, CERTIFICATIONS AND TRAINING REQUIRED

• GCSE in English and Maths or Equivalent.
• NVQ Level 2 in Plumbing.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Ensure the highest standards and Atlas Workplace Services competencies are delivered and demonstrated.
• Deliver Portfolio M&E PPM and minor works
• Ensure the Client, Customer and Team are ‘kept in the loop’ through feedback and regular updates
• Contribute to the delivery of a quality service, aiming for 100% satisfaction of the Customer
• Provide technical support, advice and guidance to the Customer and Team
• Ensure best value for money to the Client by ensuring accuracy within the Team by checking resource and materials are suitable to effectively deliver the service
• Report on performance to your Area Manager
• Ensure safe delivery of all Atlas Workplace Services works, including those of our service partners
• Produce details of time and materials required for any minor works for quoting purposes.
• Liaise with Account co-ordinators, Schedulers, Management, and Sub-Contractors to deliver work to the highest standard within SLA, as required.
• Build and foster relationships with the Client, Customer, other Atlas Workplace Services colleagues
• Ensure Maximo system is constantly updated via your issued tablet and that all time is accounted for on the generated timesheet.
• Take ownership of the sites delivering exceptional service to the customer.
• Cover all call out responsibilities out of hours when rostered.

ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE FOR THIS ROLE

• 1 years’ experience in customer facing outsourcing environment.
• Strong, demonstrable competencies of dealing with building services plant.
• Knowledge and experience of working on HVAC systems
• 2 years previous experience within similar environment and in particular across area multi sites and multi discipline service delivery
• Experience of working with asset/work management systems such as MAXIMO / CAFM systems on smartphones.
• Ability to manage priorities in line with business needs
• Ability to turn hand to most activities within a building maintenance environment