Plumbing Commercial Service Manager - Onsite/Sugar Land at MAKO OILFIELD SERVICES LLC

Sugar Land, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial Plumbing, Service Management, Team Leadership, Customer Service, Problem Solving, Scheduling, Compliance, Safety Standards, Financial Management, Performance Monitoring, Blueprint Reading, Communication, Mentoring, Coaching, Technical Knowledge, Organizational Skills

Industry

Commercial and Industrial Machinery Maintenance

Description

Job Details Job Location: Sugar Land, TX 77478 Mako Industries is hiring a Commercial Plumbing Service Manager is responsible for overseeing daily service operations for commercial plumbing projects and service calls. This role ensures efficient scheduling, high-quality workmanship, customer satisfaction, team leadership, and financial performance. The Service Manager acts as the primary liaison between customers, technicians, and company leadership. Operations & Service Management Manage and coordinate commercial plumbing service operations, including emergency, preventive, and corrective service work Schedule, dispatch, and supervise service technicians to ensure timely and efficient job completion Ensure all work complies with local codes, safety standards, and company quality standards Review work orders, service reports, and job documentation for accuracy and completeness Team Leadership & Development Lead, mentor, and evaluate commercial service plumbers and apprentice plumbers Conduct performance reviews, coaching, and corrective actions as needed Promote a strong safety culture and enforce company policies and procedures Customer Relations Serve as the primary point of contact for commercial clients Handle customer inquiries, complaints, and service escalations professionally Build and maintain long-term relationships with property managers, facility managers, and contractors Ensure high levels of customer satisfaction and repeat business Financial & Administrative Management Monitor service department performance, productivity, and profitability Review estimates, pricing, change orders, and invoices Control labor, material, and equipment costs within budget Track KPIs and prepare reports for management Compliance & Safety Ensure compliance with OSHA regulations, plumbing codes, and company safety policies Conduct safety meetings and job site inspections Maintain proper licensing, certifications, and documentation Qualifications Qualifications 7+ years of experience in commercial plumbing, with supervisory or management experience preferred Strong knowledge of commercial plumbing systems, codes, and service operations Proven leadership, organizational, and problem-solving skills Excellent communication and customer service abilities Ability to read blueprints, specifications, and service documentation Proficient with service management software and basic computer applications Preferred Certifications Journeyman or Master Plumber license (or ability to get a Master Plumber license) OSHA 30 certification Backflow, medical gas, or other relevant certifications Physical Requirements Ability to visit job sites and work in commercial environments Ability to lift up to 75 pounds occasionally Compensation & Benefits Competitive salary based on experience Company vehicle and phone (if applicable) Health, dental, and vision insurance Paid time off and holidays 401k

Responsibilities

The Plumbing Commercial Service Manager oversees daily service operations for commercial plumbing projects and service calls, ensuring efficient scheduling and high-quality workmanship. They act as the primary liaison between customers, technicians, and company leadership.