Plumbing Manager - Residential at MVP Heating Cooling and Electric

Mission, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Plumbing, Team leadership, Staff training, Mentoring, Quality control, P&L management, Job costing, KPI analysis, Technical support, Recruitment, Dispatch coordination, ServiceTitan, Residential systems, Code compliance, Sales skills, Communication

Industry

Consumer Services

Description

Description Residential Plumbing Manager Company: MVP Air Conditioning, Heating, Plumbing & Electric Location: Kansas City Metro – In-Office / Field Oversight About MVP MVP is the "Trusted Name" in Kansas City for HVAC, Plumbing, and Electric. We are a high-growth, high-energy brand within the Fountain Comfort Group network. We’ve built our reputation on exceptional service and a "Customer First" philosophy. As we continue to scale our plumbing division, we are looking for a Plumbing Manager who can lead a team of high-performing technicians to new heights. The Role As the Residential Plumbing Manager, you are the heartbeat of the plumbing department. Your job is to recruit, train, and mentor our technicians while ensuring the department hits its growth and profitability goals. You’ll be the technical expert, the motivational coach, and the operational strategist all rolled into one. Key Responsibilities Lead & Coach: Conduct weekly tool-box talks and one-on-one coaching sessions to improve technician performance, communication, and sales skills. The "MVP Standard": Perform "ride-alongs" and quality-control site visits to ensure every job is performed safely, to code, and to our high standards of excellence. Operational Performance: Partner with the General Manager and Branch Controller to review department P&Ls, job costing, and technician KPIs (Average Ticket, Conversion Rate, etc.). Technical Support: Act as the final point of escalation for complex technical issues in the field. Recruitment & Retention: Work closely with our recruiting team to identify, hire, and onboard the best plumbing talent in Kansas City. Dispatch Partnership: Collaborate with the dispatch team to ensure the right tech is sent to the right job at the right time. What We’re Looking For A Leader, Not Just a Boss: You lead by example. You know how to hold a team accountable while keeping morale high. Trade Expertise: You are a Master or Journeyman Plumber with a deep understanding of residential systems and local Kansas City codes. Business Acumen: You understand that "Gross Margin" isn't just a buzzword. You know how to manage inventory, labor hours, and callbacks to ensure profitability. Tech Savvy: You are comfortable using ServiceTitan to track performance and manage the department’s workflow. Qualifications Experience: 5+ years of residential plumbing experience, with at least 2 years in a leadership or management role. Licensing: Valid Journeyman or Master Plumber license (Preferred). Communication: Exceptional ability to explain technical concepts to customers and motivate a diverse team of technicians. Benefits & Compensation Competitive Salary: Base salary + performance-based overrides/bonuses. Comprehensive Benefits: Medical, Dental, and Vision insurance. Retirement: 401(k) with a generous company match. Company Vehicle: Provided for business use/ride-alongs. Perks: Paid Time Off (PTO), paid holidays, and professional development opportunities within the FCG network. MVP is an Equal Opportunity Employer. All offers are contingent upon a successful background check.

Responsibilities

The Plumbing Manager is responsible for recruiting, training, and mentoring a team of technicians while ensuring the department meets growth and profitability targets. They will provide technical oversight, conduct quality control site visits, and manage operational performance metrics.