Plumbing Operations Manager at AAA Service Plumbing, Heating, Electric

Golden, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

175000.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Performance Management, Customer Satisfaction, Budget Management, Safety Compliance, Inventory Management, Team Building, Communication, Organizational Skills, Sales, Multitasking, Microsoft Office, Process Improvement, Technical Skills, Problem Solving

Industry

Consumer Services

Description

Description Join AAA Service, where excellence isn’t just our standard, it’s our culture. As one of the most trusted and fastest-growing home service companies in the Denver metro area, we invest in our people the same way we invest in our customers: with integrity, respect, and unwavering support. At AAA Service, you’ll be part of a positive, high-performing team that celebrates your success, helps you grow, and gives you the tools, training, and leadership you need to build a long, rewarding career. If you're looking for a place where your talent is valued, your work makes a real impact, and your opportunities are limitless, AAA Service is where you want to be. What's In It For You Highly competitive base salary + performance bonuses, with projected annual earnings of $175,000+. Comprehensive medical, dental, and vision coverage for you and your family. 401(k) with company match to support your long-term financial goals Paid holidays in addition to accrued paid time off. Company-provided vehicle, gas card, and toll pass for seamless travel. Ongoing professional training and development from some of the best experts in the industry. The Role Lead and develop the Plumbing and Sewer & Drain Departments to consistently deliver the highest-quality service on every call, ensuring we exceed customer expectations and outperform department metrics. Responsibilities Coach and develop staff by conducting weekly ride-alongs, bi-weekly 1:1 coaching sessions, and monthly performance reviews focused on sales, service quality, maintenance, repairs, dispatch accuracy, and operational compliance. Maintain a cancel rate under 10% through proactive customer follow-up, technician coaching, and process improvements. Manage departmental P&L by reviewing budget variances weekly, maintaining labor margins within target, and controlling material and operational expenses. Monitor performance daily to ensure field employee revenue goals are achieved or exceeded on a consistent basis. Drive team performance by achieving monthly KPIs such as close rate, average ticket, maintenance agreement sales, and customer satisfaction scores. Ensure 100% compliance with safety protocols by conducting monthly safety trainings, performing weekly safety audits, and immediately addressing safety violations. Ensure that quarterly and annual inventory cycle counts follow company standards. Proactively evaluate workflows quarterly and implementing efficiency improvements when needed, collaborating with General Manager. Daily 1:1 meeting with department Project Coordinator(s), ensuring workflow standards are being exceeded. All tasks related to customer issues must be closed within 48-hours of receiving. Communicate clearly and consistently, providing recognition highlights, team updates, and feedback consistently to strengthen employee engagement. Establish and track customer satisfaction metrics (ex: maintaining a Google rating of 5- Stars, surveying 15% of closed opportunities) and coach staff to achieve improvement targets. Ensure appropriate staffing levels by maintaining technician-to-call ratios, forecasting seasonal needs 60–90 days in advance, working closely with recruitment team. Build a cohesive and engaged team by conducting quarterly team-building activities and maintaining a technician retention rate of 70% or higher monthly and annually. Perform other job duties as assigned to support operational success and evolving business needs. Requirements Ability to inspire personal and professional growth in team members. Highly organized, detail-oriented multitasker with strong presentation and communication skills. Proficient with computers and Microsoft Office (Excel, Word, PowerPoint). Committed to delivering exceptional customer satisfaction. Capable of driving team performance to meet business goals and KPIs. 5+ years of management and sales experience required.

Responsibilities

Lead and develop the Plumbing and Sewer & Drain Departments to deliver high-quality service and exceed customer expectations. Manage departmental performance metrics, coach staff, and ensure compliance with safety protocols.