You’re not here to babysit jobs. You’re here to drive revenue in real time. As a Live Sales Coach (Plumbing Sales Advisor) at Malek Service Company, you’ll support our Plumbing teams on the ground—guiding them call by call, recommending strategy, and stepping in directly with the customer when needed.
When our techs hit a roadblock, you’re their go-to. Whether it’s helping position a better solution, handling objections, or jumping on the phone to close the deal yourself—you’re built for the moment. This role demands fast thinking, persuasive communication, and a hunger to win on every call.

WHO WE ARE

Malek Service Company is a performance-driven HVAC, Plumbing, and Electrical powerhouse. We don’t hire warm bodies—we hire winners. Our mission is to elevate the home service experience while helping our team crush personal, professional, and financial goals.
We’ve built a culture around integrity, discipline, and results. Around here, excuses die fast and potential gets rewarded. If that fires you up—you’ll love it here.

PHYSICAL + TECH REQUIREMENTS

• Sit, stand, walk throughout the day
• Light lifting (up to 25 lbs) occasionally
• Able to use phone, iPad, computer, and CRM tools with speed and accuracy
• Must pass drug and background screening

• Coach service technicians in real time on plumbing or generator calls
• Monitor job flow and help techs maximize opportunity and convert high
• Get on the phone with homeowners to support technicians and deliver solutions directly
• Assist with presenting options, estimates, financing, and objection handling
• Communicate with dispatch, CSR, and install teams to keep jobs moving
• Review tickets, job notes, and status to catch gaps before they cost us revenue
• Track sales KPIs and make proactive plays to improve close rates and average tickets
• Help build out scripting, objection handling, and performance tools for the field