SUMMARY

Lead a professional afternoon/evening cleaning crew to maintain a sense of arrival for all guests in public areas, offices, and rooms as needed. Assist Executive Housekeeper and Assistant Housekeeping Manager with all services needed to maintain cottages, mountain homes, housekeeping closets and public areas according to resort standards.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be 21 years of age or older.
• High school diploma or general education degree (GED); and a minimum of 1 year related experience and/or training; or equivalent combination of education and experience.
• Must possess working knowledge of internet navigation and electronic mail. Knowledge of SMS helpful. Operate radio for communication with staff.
• Must possess a valid U.S. Drivers’ License in good standing in accordance to Sundance’s Insurance Company guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review events for the day to determine nightly cleaning schedule ensuring public area restrooms are attended as needed based on anticipated volume of usage.
• Assist with cleaning lodging units or mountain homes as needed.
• Conduct room inspections when there are any changes for guest arrivals past 4:00 pm.
• Answer phone calls from guests regarding requests, room issues, room moves and communicate with other departments to assist guest needs and for a better guest experience.
• Ensures all evening services are performed to standard by following up with the team in public areas and houseperson duties.
• Check in and out keys and radios from the safety office. Check in/out Sundance vehicle following Sundance vehicle safety guidelines.
• Supervise all employees in assigned sections. Ensure staff follow Sundance Housekeeping protocols for cleanliness and safety.
• Ensure cleanliness of all common areas and ensure amenities are stocked in common area storages and common area restrooms. Ensure all closets and storage areas are clean and stocked.
• Delegate public area cleaning duties to available evening staff and perform inspections of completed work, making sure checklists have been completed before the end of shift. Ensure areas are up to standard.
• Ensure garbage, recyclables, and linen are picked up as needed.
• Communicate problems and requests in need of attention to other departments in a timely manner.
• Ensure guest requests are accommodated within 10 minutes of contact and effectively communicate any delays if necessary. Communicate to the communications desk when a guest request has been completed.
• Safely transport team members and equipment to assigned areas according to housekeeping standards.
• Ensure each employee is wearing a neat and complete uniform in compliance with the Sundance and Housekeeping appearance policies.
• Ensure keys and radios checked out have been returned to safety.
• Ensure all housepersons/turndown attendants clock in/out at scheduled times unless otherwise instructed by the Executive Housekeeper.
• Provide constructive feedback on performance based on inspection evaluations, praising employees, addressing complaints, resolving problems.
• Promote a positive work environment by showing employee appreciation, administering constructive criticism in a professional and sensitive manner.
• Use critical thinking to resolve problems.
• Report performance or insubordination issues to Management for resolution and/or discipline.
• Communicate any unfinished work or challenges with the PM Shift and Management to prevent unresolved problems. Attend bi-weekly progress meetings with Management as scheduled to assess performance trends.
• Work weekly schedule as approved by Management based on business demands.
• Complete all other special projects as assigned by the Executive Housekeeper.

SUPERVISORY RESPONSIBILITIES

• Directly supervise 3-8 employees.
• Carry out supervisory responsibilities in accordance with organization policies and applicable laws.Interview and train employees; plan, schedule, assign and direct work.