JOB SUMMARY

This job’s primary focus is to ensure their specific shift operates in an efficient and smooth manner with our core values in mind: Quality, Customer Service, Team, and Environment. A commited 35-40hrs including weekends is required.

REQUIREMENTS

• 1 year of work experience in customer service or leadership position.
• Must be available to work on the weekend, Saturday & Sunday.
• Great attention to quality and customer service.
• Excellent communication and interpersonal skills
• Effective time management and delegation skills
• Ability to effectively problem solve, using sound judgment

Responsibilities and essential job functions include but are not limited to the following:

• Consistently provide exceptional hospitality and service both to our guests and your team.
• Acts with integrity, honesty and knowledge that promote the culture and core values of MILKLAB
• Being a good role model for the team and leading them by example.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team.
• Anticipate the guest experience and constantly be one step ahead in service and hospitality.
• Lead the shift in a way to maximized efficiency, provide top level customer service, and foster a great work environment.
• Utilize and implement store roles and checklists to guarantee a smooth and successful shift.
• Become the go to person for problem solving and guest relations.
• Monitor inventory levels and accurately track and communicate levels or potential shortages.
• Protect the store asset by making sure our team and our equipment is well taken care of.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to teammates to ensure operational excellence and to improve performance.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate.