PM Supervisor / Office Coordinator at Accor

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Supervision, Training, Quality Inspection, Guest Relations, Conflict Resolution, Inventory Management, Property Management Systems, Chemical Handling, Cleaning Techniques, Time Management, Teamwork, Mathematical Calculations

Industry

Hospitality

Description

Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories. Job Description Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants, Housepersons, Lobby Attendants, and Linen Runners, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge at all times of: all hotel services/features and hours of operation. all guest room layouts, bed types, décor, appointments, amenities, locations, number/names. housekeeping services available for guests. available laundry/dry cleaning services and hours of operation. Verify room status on A.M. report; report discrepant rooms; prioritize and update status of checkout rooms. Ensure that assigned staff has reported to work; document any late or absent employees. Coordinate breaks for assigned staff. Review priority of assignments to staff & help prioritize room-cleaning list. Maintain accurate record of radios and ensure security of keys. Communicate additions or changes to the assignment sheets as they arise throughout the shift. Inspect supply levels of floor closets. Assign designated personnel to rectify any deficiencies. Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems. Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Room Attendant and relay any deficiencies to be corrected. Update room status via the guest room phone, after approving cleanliness and condition in accordance with departmental standards. Check vacant rooms, verify status and update status of discrepant rooms throughout the shift. Check DND rooms and verify status. “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendant's have changed bed sheets. Counsel Room Attendants on any discrepancies. Complete work orders for maintenance repairs and submit to Housekeeping Administrative Assistant. Contact Engineering directly for urgent repairs. Conduct training of staff as assigned. Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of colleagues. Document pertinent information in department log book. Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor. Assist in other areas of Housekeeping as assigned. Qualifications High school graduate, some college. 3 years experience as Room Attendant. Knowledge of proper cleaning techniques, requirements and use of equipment. Knowledge of proper chemical handling. Some English required; fluency in English, both verbal and non-verbal, is preferred. Compute mathematical calculations. Supervisory experience. Fluency in a second language, preferably Spanish. Previous guest relations training. Additional Information What’s in it for you: Paid time off Medical, Dental and Vision Insurance, 401K Complimentary Shift Meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academy designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities Career development opportunities with national and international promotion opportunities. Ability to: perform job functions with attention to detail, speed and accuracy. prioritize and organize. be a clear thinker, remaining calm and resolving problems using good judgement. follow directions thoroughly. understand guest’s service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data. ascertain departmental training needs and provide such training. direct performance of staff and follow up with corrections when needed. Input and access information in the property management system/computers/point of sales system. Other duties as assigned. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Supervise and train housekeeping staff to ensure guest rooms and public areas meet hotel cleanliness and sanitation standards. Coordinate daily assignments, inspect completed work, and resolve guest complaints to maintain high satisfaction levels.