Position: PM Team Lead – Maternity Leave Coverage
Location: Remote (Canada-Based Applicants Only)
Job Type: FTE or Contract Mat Leave Coverage
Reports To: VP, Strategy & Solutions
Salary Band / Rate: CAD$100k - $120k

ABOUT US:

iamota is a boutique Shopify Plus Design and Development Partner focused on solving complex ecommerce challenges for mid-market to enterprise merchants such as Dollar Shave Club, Vega, Fox Factory, Zwift, Flamingo (Harry’s), Blundstone and more.
We’re 100% focused on Shopify and have been an implementation partner since 2018. With deep expertise in DTC, B2B, subscriptions, migrations, and rethemes - we turn merchants into Shopify success stories.
We love merchants and brands in the Health & Beauty, Performance Apparel, Sports & Recreation, Health & Wellness, and Pet Care spaces based in the US and Canada who sell globally.
Join us as we collaborate closely as a team with Shopify and App Partners to help merchants succeed on Shopify.
We’re looking for a PM Team Lead to cover our current PM Team Lead’s maternity leave starting March 3, 2025. Our ideal candidate is a proven Senior PM with at least 5 years experience managing large-scale digital projects (including ecommerce projects ideally on Shopify), and possessing strong leadership qualities with at least 2 years experience directly managing, supporting and helping other PMs grow.
If you’re passionate about people management, but also thrive as a hands-on Project Manager, we want to hear from you.
This role is split between Senior PM (70% billable), and PM Team Lead (30% non-billable) responsibilities as outlined below.

POSITION OVERVIEW - AS A SENIOR PM:

As a Senior Project Manager at iamota, you will lead Shopify migration, implementation and ongoing enhancement projects, collaborating with both client and internal teams. Your role will involve managing all aspects of project delivery while fostering a positive and solutions-oriented environment. With your radar for identifying potential roadblocks and ensuring timely course corrections, you’ll ensure projects are executed smoothly and successfully with an emphasis on speed and quality.

QUALIFICATIONS:

• Education:
• Bachelor’s degree in Computer Science, IT, Project Management, or a related field.
• Experience:
• At least 5 years experience managing large-scale projects (including ecommerce projects ideally on Shopify), and possessing strong leadership qualities with at least 2 years experience directly managing, supporting and helping other PMs grow in a digital agency environment.
• Proven experience running projects independently, from planning to completion.
• Direct experience at Shopify or managing Shopify projects is a strong asset.
• Experience operating in an agile environment (in one way or another); standups, sprints, backlog prioritization, you get it.
• Technical Skills:
• Ecommerce platform experience (preferably Shopify/Shopify Plus), with a solid understanding of the associated technical considerations.
• Solid knowledge across digital, business, UX and ecommerce best practices in order to be an influential voice with clients.
• Basic knowledge of web development technologies (HTML, CSS, JavaScript).
• Basic understanding of B2B and the function and purpose of ERP systems.
• Tools:
• Proficiency in project management software (e.g. Asana, Jira, Trello) and collaboration platforms (e.g., Slack, Google Workspace, Notion).
• Soft Skills:
• Energy and Enthusiasm: A positive, solutions-driven attitude that inspires teams and builds strong client relationships; self-motivated and ambitious with a desire to help us work smarter; detail-oriented, and highly organized with people and projects so that you are prolific with your outputs.
• Problem-Solving: Ability to analyze and address technical challenges creatively and effectively; ability and desire to contribute to strategy discussions, bringing your unique perspectives to solve complex problems.
• Radar for Details: Strong organizational skills and the ability to anticipate risks or delays before they arise.
• Exceptional Communication and Leadership: Ability to foster collaboration in a remote work environment; excellent verbal and written communication skills; and confident running meetings and presenting to clients.

PREFERRED QUALIFICATIONS:

• Shopify certifications or equivalent credentials.
• PMP Certified; Certified ScrumMaster (CSM); or Certified Scrum Product Owner (CSPO).
• Experience with ecommerce platforms (e.g. Shopify, SFCC, Magento, WooCommerce, Custom).
• Familiarity with performance optimization for ecommerce sites and Conversion Rate Optimization (CRO) fundamentals.

KEY RESPONSIBILITIES:

• Project Leadership:
• Lead the planning of all operational aspects for large-scale complex ecommerce redesigns and platform migrations to Shopify Plus, as well as ongoing support and enhancement work for select clients.
• Lead project planning, requirements definition, timelines, and resource allocations.
• Plan, manage, and deliver projects with precision, ensuring adherence to timelines, budgets, and client expectations.
• Track complex requirements, across multiple work streams.
• Coordinate multiple stakeholder groups (including senior executive stakeholders), and confidently communicate with them, while managing expectations throughout the project lifecycle.
• Problem Solving:
• Work closely with client and internal teams to tackle technical ecommerce issues, and UX challenges, delivering creative and practical solutions, within scope.
• Translate complex technical issues and solutions for non-tech stakeholders to ensure clarity and mutual understanding.
• Team Coordination:
• Cultivate teamwork across client and iamota teams to ensure continuous alignment for the work to be done and desired outcomes.
• Foster collaboration among strategists, designers, developers, and QA testers to ensure all project components align seamlessly.
• Produce large-scale project estimates and statements of work by being responsible for leading the process and pulling contributions as required from other team members.
• Client Engagement:
• Serve as the enthusiastic point of contact for clients, building trust through proactive communication and regular progress updates.
• Obtain approvals at all appropriate stages of the project.
• Maintain ongoing client communication, gather and share feedback, and refine project outcomes where required.
• Project Tracking:
• Maintain a keen radar to identify risks, bottlenecks, or deviations, and implement corrective actions to keep the project on track.
• Be comfortable leading “tough conversations” with team members and clients alike, be it on scope, performance or budget.
• Own project related documentation: SOWs; CRs; RAID logs; invoice related details, and more.
• Project Performance Metrics:
• Ensure all stakeholders have a clear view of activities, milestones, costs, and risks at all times.
• Manage and track project budgets, resource allocation, and timelines to ensure profitability and client satisfaction.
• Monitor milestones, KPIs, and deliverables to ensure consistent progress and quality.