WHERE IT ALL BEGAN…

In 1951 SF Fire Credit Union first opened its doors from a modest 10′ × 15′ office space in 17 Engine. It was from those humble beginnings—where everyone pitched in to help one another in their community—that the organization forged its way of business forever. Today, the San Francisco-based credit union has grown to $1.7B in assets and a membership that extends from the regional firefighters we trace our roots back to throughout our many neighbors in San Francisco, San Mateo, and Marin Counties. Our members benefit from the ideas and principles that have shaped us: Shared trust, continuous innovation of products and services, competitive rates, and excellent member service. These qualities foster a true sense of member-ownership and strengthen the credit union’s bond with the people for whom this credit union was created.

REQUIRED COMPETENCIES:

• Customer Focus - Is dedicated to meeting the expectations of internal and external customers
• Approachability - Is easy to approach and talk to; Spends extra effort to put others at ease
• Peer Relationships - Is seen as a team player and is cooperative
• Decision Quality - Makes good decisions based upon a mixture of analysis, experience and judgment
• Problem Solving - Uses rigorous logic to solve difficult problems with effective solutions
• Drive For Results - Steadfastly pushes self and others for results
• Interpersonal Savvy - Relates well to all kinds of people; builds constructive and effective relationships
• Integrity and Trust - Is widely trusted; is seen as a direct truthful individual
• Listening - Practices attentive and active listening; Has the patience to hear people out
• Action Oriented - Full of energy for things he/she sees as challenging, not fearful of acting
• Personal Learning - Seeks feedback; Displays a high level of curiosity and translates it into new approaches to problem solving
• Creativity - Challenges conventional practices in a constructive manner
  Note: This job description is non-contractual and is not an exhaustive list. It may be added to or changed from time to time.

WHAT YOU’LL BE DOING

• Lead the analysis of banking processes, systems, and data to identify opportunities for improvement and optimization. Collaborate with stakeholders across various departments, including retail banking, lending, operations, and IT, to understand, gather, and document business requirements.
• Provide input, recommendations, and solutions to enterprise system and business issues, processes, workflows, and user interactions. Develop and standardize new or improved processes based on findings and analysis. Provide and assist with implementing solutions to improve and optimize operational staff and cost efficiency.
• Ensure process alignment with regulatory requirements, industry best practices, and organizational strategic goals. Develop recommendations and drive strategic initiatives for enhancing or further leveraging applicable processes.
• Assist in the development of business cases and cost-benefit analysis to support investment decisions and prioritize initiatives that deliver maximum value to the organization.
• Translate business requirements into functional specifications and user stories, working closely with technical teams to ensure successful implementation.
• Facilitate communication and collaboration between business stakeholders and technical teams throughout a project lifecycle. Define and document business requirements and report them back to stakeholders.
• Continuously evaluate and improve business analysis processes, methodologies, and tools to enhance efficiency and effectiveness in the banking environment.
• Prototype new procedures for the purpose of enhancing business processes, operations, and information process flow.
• Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.
• Create process models, specifications, diagrams, and charts to provide direction to system programmers.
• Plan, coordinate, and perform in-depth tests, including end-user reviews, for modified and new processes, projects, and other post-implementation support.
• Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications. Assist in conducting research on software and hardware products to justify recommendations and support purchasing efforts.