PMO Coordinator at Essintial Enterprise Solutions

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

20.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Tracking, Attention To Detail, Communication, Customer Service, Ticketing Systems, Reporting Tools, Contract Management, SLA Management, Service Delivery

Industry

IT Services and IT Consulting

Description

Description Job Title: PMO Coordinator Job Summary The PMO Coordinator supports tower and account operations by performing daily tracking, reporting, and administrative functions to ensure accurate execution and service delivery. Working under the direction of the Senior Tower Coordinator, this role assists with ticket management, onsite activity tracking, deliverable review, and maintaining contract-specific knowledge to support account performance and customer satisfaction. Key Responsibilities Operational Support & Direction Work at the direction of the Senior Tower Coordinator to support assigned tower accounts Follow established PMO processes, priorities, and escalation paths Tracking & Reporting Perform daily tracking and reporting to monitor tower and account activity Update dashboards, logs, and reports related to service delivery, tickets, and onsite activity Identify discrepancies or issues and escalate as needed Ticket & Communication Management Answer phones and serve as a first point of contact for inbound requests Update, manage, and close tickets in accordance with service standards and SLAs Ensure accurate documentation of work performed and ticket resolution Onsite Check-In Tracking Track and verify onsite check-ins for technicians and service personnel Ensure compliance with customer and contractual requirements Escalate missing or inaccurate check-in data promptly Deliverable Review & Approval Review deliverables for completeness, accuracy, and adherence to requirements Approve deliverables within assigned authority or escalate for further review Ensure deliverables are documented and stored appropriately Contract Knowledge & Compliance Maintain accountability for contract-specific knowledge for assigned accounts Ensure activities align with contractual scope, SLAs, and requirements Support audits, reviews, and compliance efforts Work Environment Office, hybrid, or remote environment depending on business needs May require shift-based coverage or extended hours based on customer requirements Disclaimer This job description is not intended to be all-inclusive and may be adjusted based on business needs. #EES25 Requirements Qualifications Education & Experience Associate’s or Bachelor’s degree in Business, Project Management, or related field preferred 1–3 years of experience in coordination, operations, or PMO support roles preferred Skills & Competencies Strong organizational and tracking skills with attention to detail Ability to follow direction and prioritize tasks effectively Excellent communication and customer service skills Experience with ticketing systems and reporting tools Working knowledge of contract terms, SLAs, and service delivery concepts

Responsibilities

The PMO Coordinator provides operational support through daily tracking, reporting, and ticket management to ensure accurate service delivery. They are responsible for verifying onsite check-ins and reviewing deliverables for compliance with contractual requirements.