PMO Lead, CRM at CHEIL USA

Englewood Cliffs, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

145000.0

Posted On

15 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM program management, Adobe Campaign, Workfront, Jira, Governance framework, SLA management, Capacity management, Risk management, Process automation, HTML, Digital production, Cross-functional team leadership, Data-driven marketing, Reporting, Analytical skills, AI-enabled marketing

Industry

Advertising Services

Description

Cheil USA/Englewood Cliffs, NJ CRM Program Management Office (PMO) Lead We are Built to Connect. At Cheil Worldwide, we create connected experiences that move people with work that’s bold enough to stand out, clear enough to be understood, and enduring enough to be remembered. Born from technology and built from one of the world’s largest tech ecosystems, we move with innovation, not after it. Today, brands exist in a constant stream of interactions, where every moment is an opportunity to connect…or be ignored. That’s why we design connected experiences across online, offline and emerging touchpoints, blending data, insights, creativity, and technology to build what’s next, not just respond to what’s now. Our approach integrates experiential with data-driven, creatively led marketing, grounded in cultural relevance and built to grow brands. Cheil USA serves as the lead agency for Samsung. And while Samsung remains a key partner, our work extends across a growing portfolio of globally recognized brands. Powered by a team of 200+ creative problem-solvers, we thrive on pushing boundaries and redefining how brands engage with people. We are looking for people who chase the Never Been Done Before. Curious thinkers. Driven doers. People who want to create connected experiences that matter. About the Role We are seeking a CRM Program Management Office (PMO) Lead to drive the transformation of our CRM operating model into an AI-enabled, scalable governance framework. This role will internalize operational oversight, implement structured intake and prioritization models, and oversee SLA performance across Adobe Campaign and HTML production teams. This is not a traditional traffic management role, but a transformational leadership role. Key Responsibilities * Own CRM governance framework and intake model * Implement and manage PM tool (Workfront / Jira) based PM structure * Define priority and sprint allocation aligned with Dev. capacity * Monitor SLA performance and production KPIs * Lead risk management and RCA process * Drive automation and process innovation initiatives * Coordinate cross-functional teams (Technical Campaign Management, Adobe Campaign Manager Development, HTML Development, Quality Assurance) * Support AI-enabled CRM capability evolution Qualifications * 8–12+ years in digital production or CRM program management * Experience managing Martech-driven environments * Strong understanding of Adobe Campaign or similar CRM platforms and HTML * Experience with PM tools (Workfront / Jira preferred) * Demonstrated SLA and capacity management expertise * Strong analytical and reporting skills * Ability to manage offshore and cross-functional teams * Bachelor’s degree required; PMP (Project Management Professional) preferred Preferred * Experience in enterprise CRM operations * Experience implementing PM tool governance * Exposure to AI-enabled marketing processes Salary Range: $120,000 - $145,000 annually This position is eligible for a base salary within the listed range. Actual compensation will be determined based on factors such as relevant experience, skills, qualifications, and internal equity. This role may also be eligible for discretionary bonus. We offer competitive benefits including health coverage, PTO, 401k, and professional development opportunities. Work Arrangement: This is primarily an onsite role located in Englewood Cliffs, NJ with limited flexibility for remote work at the discretion of the manager and business needs. Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future.

Responsibilities

The PMO Lead will oversee the CRM governance framework, intake models, and SLA performance across production teams. They are responsible for driving process innovation, managing cross-functional teams, and supporting the evolution of AI-enabled CRM capabilities.