Key Responsibilities

• Delivery Leadership•    Own the end-to-end delivery of critical cross-functional projects, from initiation through to implementation and adoption.•    Establish clear objectives, milestones, ownership and delivery plans.•    Identify and resolve issues, risks and dependencies that could impact delivery.•    Proactively unblock projects by bringing the right people together and driving decisions to resolution.•    Manage senior stakeholders directly, providing clear updates on progress, challenges, decisions and required actions.•    Ensure projects deliver their intended business outcomes, rather than simply completing project plans.Portfolio Alignment•    Work closely with the Group Director of Strategy & Transformation to maintain visibility of the overall change portfolio.•    Help sequence the project pipeline in line with business strategy, priorities and available organisational capacity.•    Assess competing priorities, dependencies and resource constraints across projects.•    Identify portfolio-level risks, conflicts and capacity issues and recommend practical solutions.•    Maintain a clear view of what is being delivered, what is coming next and where intervention is required.PMO & Governance Execution•    Own the day-to-day operation of the established PMO governance framework.•    Run stage-gates, project reviews, risk management and governance forums consistently across the portfolio.•    Ensure projects maintain appropriate plans, RAID logs, milestones, decision records and governance documentation.•    Challenge project owners constructively where delivery standards, timelines or governance requirements are not being met.•    Adapt and refine existing governance processes as the business evolves, while maintaining an appropriate level of control and proportionate governance.•    Provide accurate and timely portfolio reporting to senior leadership.Financial & Commercial Control•    Own project budget tracking and provide clear visibility of financial performance.•    Monitor project spend against approved budgets and identify emerging variances.•    Support oversight of external suppliers and vendors, including deliverables, milestones and contractual commitments.•    Track cross-project dependencies and ensure commercial or operational issues are escalated appropriately.•    Ensure financial, delivery and commercial risks are visible within the PMO governance process.

• The role:Manage end-to-end software implementations, from discovery through to go-live.
• Lead customer workshops, requirements gathering and solution design.
• Oversee project delivery, system configuration, integrations and data migration.
• Support technical presales, scoping and solution demonstrations.
• Develop implementation processes and help build a growing delivery function
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