RESPONSIBILITIES:

• Deep understanding of Project Management methodologies
• Work directly with Sales, Project Managers, & deployment resources to ensure flawless execution of our implementations
• Ensure customer satisfaction and SLA's are exceeded
• Continuous focus on services improvements
• Comprehensive understanding of financial management & cost control practices
• Maintain communication with customers and WWT staff
• Personnel management and development
• Ability to build a high performance team with high morale
• Recruitment, interviewing, & forecasting staffing requirements
• Drive project schedule, scope, and milestone performance within the PMO
• Monitor and manage the day-to-day aspects of projects within the PMO
• Proper staffing & utilisation management
• Excellent understanding of risk management and issue resolution
• Ensure projects are planned and executed in line with the PMO methodology
• Continued focus on methodologies & deployment process improvements
• Review of project deliverables
• Ensure rigour and discipline around post mortem and lessons learnt reviews
• Build and maintain relationships with internal and external customers, as well as subcontractors
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QUALIFICATIONS:

• Bachelor's Degree, PMP, or extended management experience preferred
• Minimum of 5 years management experience in a Professional Services environment, managing PMO teams that lead complex Information Technology projects
• Minimum of 10 years of project management experience
• PMP or PRINCE 2 certified
• Three years + prior sales/business development experience
• Extended knowledge of networking technologies and deployment practices
• Excellent understanding of financial processes; ability to create proformas, track project metrics, forecast future trends, and manage change
• Excellent understanding of the contract process; ability to manage contract modifications and take the lead of negotiations surrounding contract scope, cost, and schedule
• Ability to work independently and to work collaboratively in high functioning global teams
• Strong customer-facing and communication skills (written, verbal, and presentation)
• Strong problem solving skills with the ability to implement change
• Valid driver's licence
• Ideal timezone is GMT/GMT+1 aligned our UK office
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