EXPERIENCE AND QUALIFICATIONS:

Diverse Hotel Management Experience in Operations (2+ years)
Experience with Client Systems, including Opera Cloud, CRS, and Sales & Revenue
Experience in multiple hotels, locations, or brands
Ability to work across multiple time zones

PREFERRED SKILLS:

Fluency in speaking, writing, and reading English and Spanish

EDUCATION:

College degree or equivalent work experience with a major hotel management compan

PURPOSE:

We are seeking a Project Lead to play a vital role in implementing Property Management Systems (PMS) and Central Reservation Systems (CRS) for the Client Inclusive Collection portfolio of hotels. This position will involve preparing hotel configuration data necessary for building Opera Cloud, conducting training, and migrating data to the new PMS. The role requires global collaboration with hotels, vendors, and regional teams.

POSITION RESPONSIBILITIES:

Effective interaction with corporate and regional offices to understand transition dates and the schedule of other activities to manage the implementation schedule.
Create, manage, and convey each project’s systems training and deployment schedule.
Liaise with hotel leadership to coordinate deployment schedule.
Maintain training material for the Deployment team, the hotels, or our vendors. Training materials include slide decks, trainers’ notes, and videos.
Execute virtual or in-person training to guide on-property teams through the build and learning processes needed to adopt meaningful use of applications.
Maintain a relationship with Clients internal teams globally that implement and train the systems installed at hotels. This is done through regular meetings and interactions conducted remotely with vendor counterparts during each project to discuss project needs.
Collect, review, and update hotel configuration data following client standards.
Act as an escalated support resource.