JOB DESCRIPTION:

A POD Delivery Coordinator will serve as change liaison between Pods within a Product Group and the business segments / external partners that are impacted by the changes
The incumbent will be assigned to a POD where they will work with Product Owners, Engineers, subject matter experts. They will be mainly responsible for segment partner liaison work and deployment management within the environments.

EDUCATION & EXPERIENCE

Bachelor’s degree or relevant certification
3-5 years of experience
Project management skills

Technology deployment experience within financial institution preferred.

• Preferred candidate identified

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Serve as a change liaison between pod and business segments/external partners that are impacted by the changes. This role supports deployment planning activities with the segments, validation of activities pertaining to Server/Firewall/infrastructure upgrades and migration. Ensures change process and documentation is effectively managed, communicated, and tracked to completion with segment partners
• The other key responsibility is to manage environment change approvals by engaging multiple teams, create, submit, track and close change requests to prepare for deployment activities. Support POD delivery activities – PAT & PROD readiness, application packaging, pilot, cutovers etc. and Manage production implementation with teams/stakeholders during change window
• Support deployment planning activities with the Segments
• Coordinate and prepare Segment partners for deployment and validation of activities pertaining to Server/Firewall/infrastructure upgrades and migration.
• Ensures change process and documentation is effectively managed, communicated, and tracked to completion with segment partners
• Make reservations for the devices from the inventory for upcoming changes
• Track action items using JIRA, capture risks and issues for action
• Coordinate network access for vendor support.

POD Coordinators may be moved across ITS Product Groups based on the need, supporting Pods within a Product Group that have a high volume of Segment impacting work

• Manage environment change approval activities by engaging multiple teams to create, submit, track and close change requests to prepare for deployment
• Regularly identify and report change ticket issues and risks to the POD members
• Support POD delivery activities – PAT & PROD readiness, application packaging, pilot, cutovers etc.
• Manage production implementation with teams/stakeholders during change window
• Escalate deployment issues/risks to Scrum Master

Support Incident management to resolve issues occurred during change activities