BASIC FUNCTION

HF Sinclair is seeking a Point-of-Sale Technical Support professional to join our team in Salt Lake City, UT. You will handle various calls related to gas station point-of-sale (POS) system installations, site level inquiries as well as some consumer inquiries. Under general supervision, audits and modifies credit card system profiles and mobile payment configurations.

EXPERIENCE

A minimum 2 – 3 years of helpdesk or desktop technician experience is required.

EDUCATION LEVEL

A minimum of a High School Diploma or equivalent is required.

REQUIRED SKILLS

Working knowledge of credit card processing and point of sale functionality. Understanding and the use of Payment Apps on Android or iPhone devices. Intermediate-level computer skills including Microsoft Word, Excel and Outlook. Decision-making, analytical, problem solving and excellent interpersonal skills with the ability to effectively communicate with others.

PREFERRED SKILLS:

Prior computer helpdesk and minor networking experience. Convenance store experience, including fueling stations accepting payments inside and pay at the pump.

• Provide support primarily through email and phone, anticipating moderate to high call volumes that may fluctuate.
• Handles requests from field technicians resolving issues related to credit cards and mobile payment processing.
• Coordinates technical and system inquiries on POS equipment from gas station owners and operators at all levels.
• Assist in configuration, setup, and testing of DINOPAY mobile payment application.
• Ensures ongoing and clear communication with end-users during each stage of their issue or service request this would include cases and tickets.
• Perform technical problem-solving for equipment supplied by HF Sinclair.
• Resolving credit card processing issues and correcting/editing transactions for locations.
  Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.