Poker Manager at Ameristar Casino Resort Spa Black Hawk

Black Hawk, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

77000.0

Posted On

17 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Poker Operations, Leadership, Conflict Resolution, Decision Making, Communication, Customer Service, Budget Planning, Analytical Skills, Microsoft Office, Gaming Regulations, Team Management, Event Management, Promotions Development, Data Interpretation, Guest Engagement, Professionalism

Industry

Gambling Facilities and Casinos

Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Position is open until filled Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender) Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members Discounted Casino bus tickets Discounted RTD EcoPass Hot meal served by the Leadership Team once a month 20% discount for Starbucks, Ara Spa, and all food outlets 100% Colorado Gaming License reimbursement after 90 days of employment Hotel discounts available at all 43 PENN properties, plus discounts on goods and services Education reimbursement program and Annual Scholarship Program Career development opportunities Responsibilities include: Lead and manage Poker Room staff, ensuring consistent adherence to policies and procedures. Develop and maintain efficient schedules that align with labor budgets and guest volume needs. Monitor and achieve departmental performance, profit, and customer service goals. Assist in budget planning and ensure departmental operations align with budget expectations. Promote and model superior guest service in line with company standards; proactively resolve guest concerns. Manage and ensure the integrity and accountability of gaming assets, including chips, cards, and equipment. Direct and oversee poker tournaments; ensure rules and procedures are followed and winners are accurately calculated. Collaborate with Marketing to develop and implement poker promotions and events that drive guest engagement and loyalty. Work with executive leadership to develop and implement strategies that support revenue growth, cost control, and optimal game mix/layout. Handle team member engagement by addressing feedback, concerns, and performance issues constructively. Ensure regulatory compliance within area of authority and promptly report any potential issues. Maintain strict confidentiality and uphold the highest level of professionalism. BRING US YOUR BEST. Bachelor’s degree (B.A./B.S.) or a minimum of five (5) years in a comparable poker operations leadership role; or equivalent combination of education and experience. Extensive knowledge of poker operations, games, rules, and player behavior. Excellent written and verbal communication skills; fluent in English. Strong leadership, conflict resolution, and decision-making abilities. Proficient in Microsoft Office (Excel, Word, Outlook) and poker operating systems. Ability to interact professionally and diplomatically with guests, team members, and stakeholders. Strong business writing skills with ability to produce reports, procedures, and correspondence. High level of energy, initiative, and ability to take a proactive, strategic approach to operations. Comfortable working in a fast-paced, dynamic environment with flexible hours, including nights, weekends, and holidays. Strong analytical and numerical skills, including ability to compute percentages, ratios, and interpret data visuals. Must be able to obtain and maintain a Colorado Support Gaming License. Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate. STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $73,000 to $77,000 annually, based on experience

Responsibilities

Lead and manage Poker Room staff while ensuring adherence to policies and procedures. Oversee poker tournaments and collaborate with marketing to drive guest engagement and loyalty.