Polestar Specialist Used and Pre-Owned Cars

at  AlFuttaim

Job Requisition ID: 166641
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

• Negotiation skills.
• Communication skills.
• Customer management experience.Proficient in Microsoft Office.

OVERVIEW OF THE ROLE:

• The purpose of the role is to achieve sales targets on units (Used & Certified Pre-Owned Vehicle) and maximize the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales while maintaining expected standards on Net Promoter Score (NPS) throughout the customer journey.

WHAT YOU WILL DO:

• Lead and build this department as well as achieve the sales targets.
• Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey.
• Achieve monthly Finance and Insurance (F&I) product sales targets.
• Promote effective referrals to Showroom Managers to ensure a 100% second facing for enhancing (Net Promoter Score) NPS.
• Managing lead management (Tel/Web/Walk-in enquiries).
• Capture customer data (test drive, Emirates ID, email address, etc.).
• Achieve 100% of the mandatory required training as per Al-Futtaim and OEM requirements.
• Ensure knowledge of competition activities to be able to counter customer arguments.
• Required Skills to be successful:

WHAT EQUIPS YOU FOR THE ROLE:

• Bachelor’s Degree.
• 2 years used and pre-owned cars sales experience in automotive.
• Proficient in Microsoft Office.
• Proficient in English.Valid UAE driver’s license.