The University of Tennessee Police Department’s main objective is to provide a safe campus for students, staff, faculty, and visitors.
In a UTPD communications position you are in a role responsible for receiving incoming calls, logging information, and coordinating the dispatch of appropriate personnel or services to address emergency or non-emergency situations, acting as a crucial link between callers and field units by utilizing communication systems to ensure timely responses and efficient service delivery. This position requires strong multi-tasking abilities and excellent communication skills to prioritize calls and manage complex situations. You will manage a multi-line control system in high-pressure, emergency, and non-emergency situations.
Police Communications Officers are responsible for maintaining effective and efficient communications between campus law enforcement headquarters, campus patrol officers in the field, outside emergency services, law enforcement agencies, and the public by receiving, recording, and dispatching general and emergency information quickly, clearly, and accurately. They are required to work independently, multi-task, react quickly, and demonstrate good judgment and discretion in stressful situations. The Communications Center operates 24 hours a day, seven days a week, and 52 weeks a year.

EDUCATION:

• High School Diploma or equivalent

PREFERRED EDUCATION/EXPERIENCE:

• Associate degree or bachelor’s degree

Knowledge, Skills, Abilities :

• Good customer service skills.
• Demonstrate effective written and oral communication skills.
• Demonstrate self-restraint in challenging and/or difficult situations.
• Ability to work in a multi-cultural setting.
• Demonstrate problem solving skills
• Ability to be certified as a National Crime Information Center Operator (NCIC).
• Ability to multi-task, use multiple phone lines and radio channels.
• Active listening, service orientation, monitoring, decision making & communication skills.
• Strong computer skills including data entry, ability to pass typing examination.
• Must pass hearing screening and drug testing.

• Effectively and efficiently process requests for service on the telephone from public, from outside entities such as other law enforcement agencies, or service providers, as well as from within UT Police Department.
• Uses multi-channel radio system to transmit requests for service or emergency calls to personnel in the field and uses the radio to track activities of field personnel.
• Clearly and accurately maintain the necessary forms, papers, and printouts of the Communication section.
• May act as Communications Training Officers on their particular shift.
• Monitor the University’s Central Alarm system to ensure the security of the various properties connected to the system and respond appropriately to alarm activations according to their specific conditions.
• Uses computer aided dispatch system and records management system to maintain records of calls for service and to review and retrieve records of past calls.
• Uses local and national crime information databases to check vehicle registrations, drivers’ licenses, criminal histories, and to enter information for regional and national distribution about stolen property, missing persons, suspect of crimes, etc.
• Uses camera system to monitor cameras across campus.