POLICE CONTACT ENQUIRY OFFICER

Department
Contact Management
Location
Maidenhead
Rank/Grade
TVP Broad Band 2E
Salary
Band 2E, circa £27,449 per annum, pro rata, plus benefits
Part/Full Time
Part Time- All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated
Type of Contract
Permanent
Job Advert

PART TIME VACANCY: 18.5 HOURS PER WEEK

Are you looking for a job role where no two days will be the same?

• Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire?
• Are you passionate about identifying and helping to protect the vulnerable?

If so, Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.
You will be the first point of contact for all members of the public visiting the police station. You will deal with victims and offenders, managing their expectations, offer support and reassurance to vulnerable people and reason with and calm emotional, angry and aggressive visitors. You will check and record details in police IT systems. You will also deal with internal customers and will provide a high-quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of property.
You will need to be assertive and have the ability to remain calm and think logically in challenging situations. You must have the ability to be sensitive and understanding to the needs of an emotional victim and have an appreciation of confidentiality and diversity. Problem solving and decision-making skills are essential, as is the ability to work both as part of a team and independently. You will have the ability to undertake physical Personal Safety Training.
PLEASE NOTE: A mandatory awareness session (1 hour), via Microsoft Teams, for all applicants needs to be attended in order to progress to next stages. The dates for awareness sessions will be: Tuesday 16th September 2025 at 11:00, 14:30 and 18:00. Please ensure you state your full name in the session, as on your application form, so we can confirm your attendance. Non-attendance will result in your application being withdrawn. You are only required to attend one of the three awareness sessions
16th September - 11:00: Join the meeting now Meeting ID: 334 889 504 124 4 Passcode: eC9S3Ka9
16th September - 14:30: Join the meeting now, Meeting ID: 367 946 972 260 2 Passcode: ba3DZ3FU
16th September - 18:00: Join the meeting now Meeting ID: 397 573 151 346 0 Passcode: Yc7cj2tW

PLEASE NOTE FOR THIS ROLE THERE IS A REQUIREMENT TO ATTEND A 2 WEEK FULL TIME TRAINING COURSE BASED AT KIDLINGTON OR IN HAMPSHIRE. IN THE EVENT OF IT BEING IN HAMPSHIRE, HOTEL ACCOMMODATION WILL BE PROVIDED.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.
If you are a TVP employee and have you been in your current post for less than 12 months, you need to seek approval from your line manager to be eligible to apply for this role.
If you are an ‘at risk’ member of staff, please apply directly to the At Risk Recruitment Mailbox with your REI form and do not complete the online application.
If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 22795. We will endeavour to respond to your query as quickly as possible.

Are you looking for a job role where no two days will be the same?

• Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire?
• Are you passionate about identifying and helping to protect the vulnerable