Police Dispatcher II (Lateral)

at  City of Pomona

MINIMUM QUALIFICATIONS TO APPLY

The City is seeking a candidate who is dedicated to public service and has any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities to qualify. A typical way to obtain the knowledge, skills and abilities would be:

EDUCATION AND EXPERIENCE:

• High school diploma or GED equivalency supplemented by specialized training in emergency management and telecommunications operations.
• Three years of experience as a Police Dispatcher (with a California police agency).

Receive requests for police, fire, or other emergency services over the phone; answer 911, alternate emergency, and business calls.
Screen incoming calls to determine necessity, priority, and type of response required.
Monitor other agency radio frequencies to be aware of incidents elsewhere that may affect operations. Dispatch units in response to calls for service; monitor all activities on the radio keeping constant communications with personnel in the field; relay information and instructions to field personnel.
Maintain accurate log of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks.
Provide general information to the public; refer calls to appropriate agencies; calm angered, distraught, or frightened callers; maintain calm in radio transmissions during hectic, tense, and dangerous situations.
Call public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel.
Operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles, property, wanted information, and driver’s license status.
Contact other agencies and check for warrants on subjects. Operate a variety of public safety telecommunications equipment, C.A.D., records management system, unit and call status monitors, alarm board, and other miscellaneous equipment.
Perform related duties and responsibilities as assigned.