Police Dispatcher Trainee at OKC Career Site

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

30.42

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Keyboard Skills, Communication, Decision Making, Confidentiality, Calmness Under Pressure, Radio Operation, Data Entry, Customer Service

Industry

Government Administration

Description

PAY AND FAIR LABOR STANDARDS ACT (FLSA) STATUS: Pay Range: 411 Hourly Rate: $19.67 - $30.42 FLSA Status: Non-Exempt The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy. BACKGROUND CHECK Civilian employees of the Oklahoma City Police Department must successfully complete a comprehensive background check and polygraph test prior to employment. POLICE DEPARTMENT POLICY The Oklahoma City Police Department’s Body Art/Visible Tattoo Policy is available at the following link: https://joinokcpd.com/tattoo-policy. Please ensure you have read the policy, understand the policy, and are willing and able to comply with the policy. ELIGIBILITY LIST PREFERENCE ORDER Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered (when the vacancy is open to external applicants). APPLICATION, HIRING, AND BACKGROUND When completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position. Completion of the application questions is required. Applicant responses to the application questions must specifically answer the questions asked. Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position. Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one field for upload. Applications may not be reviewed if specific responses to application questions have not been provided. Each application submission is reviewed independently. For detailed information about the City’s hiring and background processes, check out the: Quick Guide to Hiring and Background Checks If you have questions, check out the: Frequently Asked Questions Please note the background check process for Police Department positions is specified above. TOTAL REWARDS At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer: Competitive pay An average of $22,000 annually contributed toward your benefits and retirement A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development Explore all the ways we invest in you: City of Oklahoma City Total Rewards POSITION DESIGNATIONS This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq. (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license. This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division’s Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. JOB SUMMARY This posting will be used to fill a current vacancy in the Public Safety Support Division of the Police Department within the City of Oklahoma City. An eligibility list will be established or supplemented for filling future vacancies per provisions of the American Federation of State, County and Municipal Employees (AFSCME) Collective Bargaining Agreement. This position is under the direction of a Police Dispatch Coordinator. The Police Dispatcher Trainee serves as the communication link between calling parties and Police Department units in the field. Employees of this classification receive classroom instruction and on-the-job training. During this time, the trainee will receive formal instruction/training on the Oklahoma Law Enforcement Telecommunications System (OLETS) and must attain proficiency in the skills, knowledge and ability required to function at the full performance level of a Police Dispatcher. Essential job functions include: accurately and efficiently receiving and relaying critical information via two-way radio, computer-aided dispatch, multi-line telephone and teletype systems; dispatching emergency response and support units to reported trouble locations; operating computerized data networks to input and/or retrieve data; maintaining written logs and standard departmental reports; and monitoring radio frequencies to respond to field units status reports and request for assistance. Additional duties at the airport include operating and monitoring the closed-circuit camera and security door lock systems. The Police Dispatcher Trainee must adapt to stress involved in responding to numerous and/or simultaneous calls and remain calm in emergency situations. The employee works semi-independently following prescribed procedures with unusual situations referred to a working supervisor. Work is reviewed through continued video/audio observation by the supervisor. VETERANS PREFERENCE Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. JOB REQUIREMENTS Knowledge of keyboard. Skill in following instructions and specified procedures. Skill in communicating verbally using tact and diplomacy. Ability to operate two-way radio, computer-aided dispatch and teletype systems. Ability to operate and monitor closed-circuit camera and security door lock systems. (Airport only) Ability to obtain, record, and relay pertinent information related to airport operations. (Airport only) Ability to obtain, record, and relay pertinent information related to law enforcement activities. Ability to remain calm in emergency situations. Willingness to make decisions. Willingness to maintain confidentiality. COMPETENCIES One City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made. Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind. Respect Always (Conduct) (1) Conducts oneself with the utmost integrity and professionalism; (2) demonstrates humility; (3) encourages people to share their perspectives, ideas, and opinions; (4) makes decisions based on a sense of shared purpose; (5) takes responsibility for actions and decisions; (6) resilient; (7) leans in to challenges and problems with creative solutions; (8) speaks up and challenges the status quo; (9) relies on the character, ability, strength, truth, and transparency of others and the organization; (10) [Core Value Respect Always] listens with curiosity and speaks with care; (11) [Core Value Respect Always] embraces different perspectives and lived experiences; (12) [Core Value Respect Always] gives feedback constructively and receives it openly. Own the Outcome (Execution and Results) (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job (as specified on the approved job description) and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) [Core Value Own the Outcome] takes initiative to fix it or escalates issues; (7) [Core Value Own the Outcome] follows through on commitments; (8) [Core Value Own the Outcome] speaks up when accountability is missing. Keep Getting Better (Workplace Standards) (1) Takes meal periods and breaks according to policy; (2) ensures sick leave usage does not negatively impact productivity of work unit; (3) notifies supervisor of unscheduled absences; (4) accepts suggestions and supervision with a positive approach; (5) completes work timely and correctly; (6) [Core Value Keep Getting Better] takes time to reflect and act on what is working and what is not; (7) [Core Value Keep Getting Better] learns from mistakes without blaming; (8) [Core Value Keep Getting Better] supports self and other’s development and growth. Safety (1) Complies with all safety policies and practices; (2) promotes a safe work environment; (3) participates in safety meetings; current on completion of safety trainings. WORKING CONDITIONS Inside at all times in a climate-controlled environment where temperature ranges between 60o-70o Fahrenheit and relative humidity is between 50%-60%. Exposure to continuous noise at low levels as produced by other dispatchers, computer terminals, video monitors, and climate control equipment. May be asked to work beyond regular work hours during a disaster. Will be required to work shifts including nights, weekends, and holidays. Note: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department. PHYSICAL REQUIREMENTS Arm-hand steadiness and manual/finger dexterity enough to use a computer keyboard, two-way radio, etc. Near vision enough to read video display monitors, and written communications such as memos and written supervisory information. Hearing and speech enough to communicate in person, by telephone, two-way radio, etc., in a semi-noisy environment, as produced by other dispatchers, equipment, etc. Note: The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. OTHER DETAILS Eligibility List: An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 180 days from the date of the final selection procedure and will be used to fill future vacancies. Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card. Former Employees: If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at (405) 297-2530. If your rehire status has been coded “Not Eligible,” “Eligible 3,” or “Conditional,” you will need to request a review of your rehire status through the Human Resources Department’s Employee and Labor Relations Division. Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment. If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants. If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test. A copy is also available at the links below: AFSCME CBA Addendum C: Drug and Alcohol Testing Policy If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test. If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination. AN EQUAL OPPORTUNITY EMPLOYER If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling 405-297-2530. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, religion, sex (including pregnancy, actual or perceived sexual orientation, and gender identity and/or expression), national origin, age, disability (mental or physical) and genetic information (including family medical history). About Us Oklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments–delivering essential services our residents expect and creating a strong and thriving city for all people. Visit Oklahoma City--A Great Place to Live and Work! to learn more about our city. Our Vision: A vibrant, diverse, safe, and welcoming community Our Mission: Deliver exceptional service to residents and visitors Our Values: One City, One Team. Service First. Respect Always. Own the Outcome. Keep Getting Better. We are proud to be recognized by Forbes as #20 on the list of America’s Best Employers by State (2025) and even prouder of the people who make that possible. Join our team and build a fulfilling career in public service, alongside talented, hardworking, and dedicated coworkers who provide essential services to thousands of residents and visitors every day. Our Total Rewards package (full-time employees) reflects our deep investment in our employees’ health, growth, and future, with an average of $22,000 per employee annually in benefits and retirement. Why? Because when our employees thrive, our city thrives.

Responsibilities

The Police Dispatcher Trainee serves as the communication link between calling parties and Police Department units in the field, receiving classroom instruction and on-the-job training. Essential functions include relaying critical information, dispatching emergency units, and monitoring radio frequencies.